Articles in the series
As an admin user for your Zendesk Suite account, you have access to all or just some of the products in the suite. Your access depends on how your Zendesk user profile has been configured. This article assumes that you're an admin user with complete access to everything in your Zendesk Suite (user access and roles are explained in Part 4: Managing user access security and authentication .
To get started using Zendesk Suite, you sign in to Zendesk, and you’ll see getting started tasks for admins.
For admin settings that affect more than one product in Zendesk Suite, you use the Admin Center. You access this through the product menu which is included in all Zendesk Suite products and is located in the top navigation bar.
You use the product menu to switch between the Zendesk Suite products. At the bottom of the menu, you can find the link to the Admin Center.
Accessing Admin Center
In Admin Center, in addition to Support ticketing system settings, you’ll find the settings that are relevant across your account: your billing information, access security, integrations, channels, and so on. We’ll discuss several aspects of working with the Admin Center later in this article. You access Admin Center through the product menu as shown above. You can find more detailed information about all of these settings in Using Zendesk Admin Center.
Accessing product-specific dashboards
While many of the individual product and Suite settings and configuration options that admins have access to are located in Admin Center, you can find the admin settings for some products in their dashboards. You can access these in the product menu. You can access Knolwedge admin settings from your help center.
Continue to Part 2: Adding team members.