Articles in the series
Beyond all of the many products, features, and functionality provided by Zendesk Suite, you can also extend your support solution by adding pre-built apps and integrations and also, by building your own apps and integrations using the Zendesk developer platform.
You have the following options for creating your custom solutions (coding your own
solutions) using the developer platform:
- You can create your apps to enhance the functionality of Support, Chat, and Guide. See Apps in the developer docs.
- You can also build custom integrations using the Zendesk APIs. See the developer documentation.
- Using Zendesk custom data, you can access your customer data no matter where it's located and build custom apps in the Zendesk Suite. For an overview, see here in the developer docs. You can find custom data developer resources here.
Finally, many apps and integrations that have been built on the Zendesk developer platform are available in the Apps Marketplace that helps to improve agent efficiency, streamline your support workflows, and connect to the many other web applications and services you use every day.
Continue to Part 13: Rolling out your Zendesk Suite support solution.