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When should I use the bot builder and Support triggers in messaging?



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Mackenzie Krueger

Zendesk Digital Resources Team

Edited Jan 28, 2025


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Hi,

I'm trying to activate our AI bot and want to create a trigger so that when end users want to talk to a human, this creates a ticket, not a conversation (we don't have agents 24/7). Can someone help me, please?

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