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  • Shayan Moussawi

    If I understand correctly every single one of these advanced AI features is limited to retail customers / B2C only…

    Adding on top of that, that the standard model pricing was changed (despite of collective feedback not to) to MAUs. And additionally that these AI features will incur add-on charges (even though I was under the impression that the Zendesk Suite was supposed to be a complete package, especially the Enterprise Suite). I just fail to see a good value - cost proposition.

    It would be good to know whether Zendesk plans on expanding any of these features to B2B and other industries as well any time soon.

  • Hossam Fathy

    1- Wondering when is the plan to have this available for B2B companies?

    2- Wondering if the "Explore" section can be easier and have better features without the current complexity of creating reports specially after having partnership with OpenAI

  • David C

    So when they announced this is available to all Suite customers, they meant to pay for it. Knowing Zendesk, it's probably cheaper to build an app that connects with OpenAI API on my own. Zendesk is once again an expensive annoying app. 

  • James Cadena

    Hi, is this safe to use with personal health information? is this HIPAA compliant and covered under the Zendesk BAA?


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