Understanding the default email setup in Zendesk



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Kristie Sweeney

Zendesk Documentation Team

Edited May 07, 2025


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7 comments

كيفا يمكنن انشاء حساب في zendesk.

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How do I change the default email group? All undefined, untriggered tickets end up in a certain (default) group/view. 

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Could we get a response to this please?

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Its a bit confusing.

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Hi Dainne,
How do I get rid of the admin name on the emails being sent out from the support email as shown below.

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Hi 7422551995802 ,

What part of the article was confusing? I'd be glad to help!

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Hello I haven't understand it well on here 

 

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