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Understanding the default email setup in Zendesk



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Kristie Sweeney

Zendesk Documentation Team

Edited Jun 21, 2024


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7 comments

Hello I haven't understand it well on here 

 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Jim Gundrum ,

What part of the article was confusing? I'd be glad to help!

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Hi Dainne,
How do I get rid of the admin name on the emails being sent out from the support email as shown below.

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Its a bit confusing.

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Could we get a response to this please?

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How do I change the default email group? All undefined, untriggered tickets end up in a certain (default) group/view. 

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كيفا يمكنن انشاء حساب في zendesk.

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