Announced on | Rollout starts | Rollout ends |
April 9, 2024 | April 9, 2024 | April 9, 2024 |
Zendesk is thrilled to announce two key improvements that make it easier for you to create integrations using Zendesk Integration Services (ZIS).
The first enhancement is a set of resource management API endpoints for ZIS. These new endpoints allow you to list and delete key resources such as bundles, integrations, and jobspecs. This makes it easier to build integrations with ZIS, maintain them while they are in use, and remove them when they are no longer required.
At the same time, we’re creating a stronger association between ZIS bundles and the resources they contain, simplifying the process of maintaining your integrations.
This announcement includes the following topics:
What is changing?
We have added several new endpoints to the ZIS APIs:
- List Integrations
- List Bundles
- Show Bundle
- Delete Bundle
- List JobSpecs
We’ve also made bundles a more specific and permanent resource. Now, bundles will be persistent resources that you can create, fetch, update, and delete. We’ve also tightened up bundle validation logic to avoid the same action, flow, or jobspec being defined in multiple bundles. Moving forward, a given resource can only be defined in one bundle.
Why is Zendesk making this change?
We have heard feedback that it can be hard to keep track of ZIS resources throughout the development lifecycle. Until now, it has been difficult for customer developers to answer questions such as:
- Which integrations exist in my account?
- What business logic is contained in an integration's flows?
- Are the integration's flows active or inactive?
- Why did a bundle's behavior change when I modified an action or jobspec in another bundle?
- How can I tidy up my Zendesk instance by removing resources I no longer need?
These new features empower customers to retrieve information about the ZIS resources on their own account, enabling them to make updates or deletions with confidence.
What do I need to do?
These new features are available now. Learn more in the ZIS API reference.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
2 comments
Jacob the Moderator
Zach Anthony This is awesome!
Every issue these changes address is something I've experienced firsthand while stumbling through creating my first ZIS flows. This adds much-needed visibility on flow components and relationships.
Great work! Really appreciated!
2
James Peterson - Eastern Logic
Belleza! We've been looking for these sort of features since we started using ZIS a couple years ago. Super happy to see the effort of the team in responding to user requests and needs.
2