Question
How long will Zendesk QA keep my conversation data?
Answer
This period is calculated from when the conversation was last updated within your help desk.
When conversations reach the end of the default or selected retention period, conversation content and conversation metadata like external tags, details of the end user, and information fields like status, group or channel are removed.
For more information, see this article: Setting up a custom integration in Zendesk QA.
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