| Add-on | Copilot |
You must have the Copilot add-on to use the features described in this
article.
Agent copilot is a set of AI-powered features focused on making your agents more productive while still allowing them to provide a high level of customer service. These features surface helpful insights and proactively suggest next steps, increasing agent efficiency and customer satisfaction.
This article lists the features included in agent copilot and the available resources for each feature.
Overall resources
Auto assist resources
Suggested first replies resources
Suggested macros resources
Enhance writing resources
Ticket summaries resources
Quick answers resources
Similar tickets resources
Merging suggestions resources
Intelligent triage predictions resources
Note: For even more about the overall intelligent triage feature,
see Intelligent triage resources.
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