Customizing Home Dashboard
Hi,
I've been trying to customize the Home Dashboard but from my understanding this is not possible on Zendesk Support
I am referring to this view (see screenshot below yo avoid confusion):
Currently, I think this view doesn't bring/add any value to our work so I was wondering whether a customization (at admin level) of shown data and stats could improve what I can see.
I work as an admin on the Support app, which means I don't directly manage or reply tickets but I overview the work of the team and organize/optmize the agent workflow. It would be helpful to have an overview of the team agents instead of my statistics, which will be always zero since I don't work on tickets.
Aside on an old thread, I cannot find any resource on this particular topic and I am wondering if customizing for admin is possible (even in the future if this is a planned to release feature).
Thanks
Giulio
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At present, the Support account home screen is not customizable. I'm moving your post to our Feedback on Support topic for visibility, and so other users can upvote and add their own comments (and feel free to add more information yourself, and/or reformat your post using our template to help ensure our product team has the information they need. Thanks!
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Hi there,
We would love to hear more about your use case! We will follow up via email. Thank you!
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It would be great to allow the home dashboard to be configurable. As OP mentioned, different people use Zendesk in different ways and have needs for different levels of information
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It would be perfect to permit the home dashboard to be configurable. As OP referenced, various individuals use Zendesk in various ways and have needs for various degrees of data
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