Web Widgets Multi-language Title, Desc & First Message


  • Tipene Hughes
    Zendesk Developer Advocacy
    Hey Jiri,
    Thanks for reaching out!
    While the functionality for specific language localization options is not currently as granular as the Web Widget (Classic), messaging and Answer Bot do have in-built automatic flow language translation, based on the language set in the browser of the end user. Here's an article which goes a bit more in depth on the topic, with step by step instructions on implementation:
    I hope this helps! Feel free to reach out with any questions.
  • Jiri Zizka

    Hey there,


    thank you for your feedback. Yes, we will definitely use that too! Just hoping to see the support for language localization in the new Web Widget soon too :-)

  • Mads Hansen

    Hi Tipene Hughes

    I was told It wasn't possible to translate the First Message and Follow-up Message in a Messaging Web Widget.

    It would be great if we could use Dynamic Content in these fields.


  • Hannes Merisaari

    Agree in many ways with the original writer.

    We'd definitely like to start using the new widget, and maybe the bot as well, but we can't afford letting mixed languages to ruin our brand. That's the first thing to look when deciding should you trust the site or not. The trust is everything. The dynamic contents would resolve the whole case from our point of view.

    The other feature useful for some, but causing negative experience in our case is that it's mandatory to add a questions about visitor details. We use the widget only in closed environment where we already know all these details, so it would be totally obsolete and ridiculous to ask them, but now they we would be forced to do that. So can't use this at all yet.

  • yanko.chakarov

    Hi guys,

    We would also like to have the dynamic content option in the first message and follow-up message.

    From our point of view, we as administrators should be able to determine the language in which we respond to the customer and not the browser language settings.

    Please, review the possibility of adding dynamic content usage in the 2 initial messages inside the Messaging tool.

    Thank you in advance.


  • James Molina

    I also work with many clients that need this.  

  • Julien SERVILLAT

    I there, very good comment indeed !

    That would be absolutely needed for many of my clients that use the widget. They need to control the translations precisely and this is why DC would be just perfect in those different configuration fields of the web widget (messaging) - thanks !


Please sign in to leave a comment.

Powered by Zendesk