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Kenneth Morris

Joined Feb 01, 2022

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Last activity Feb 18, 2025

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Kenneth Morris

Kenneth Morris commented,

Community comment Feedback - Ticketing system (Support)

I appreciate that the icons for each product make a bit more sense. 

View comment · Posted Feb 18, 2025 · Kenneth Morris

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Kenneth Morris commented,

CommentJira integration

Hello Folks,

My team stated they have ran into an issue with the application, none of the linked issues are displaying and we can not add JIRAs to a Zendesk ticket via integrated app on the right sidebar. Previously linked JIRAs do not load, although it does show the number of JIRA tickets that were linked prior to this issue starting.

View comment · Posted Apr 04, 2023 · Kenneth Morris

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Kenneth Morris commented,

Community comment Feedback - Help Center (Guide)

Hello Folks,

Is there an update on this feature request?

We find it difficult to assign content to be updated when the users have the power to update articles across categories and across brands they shouldn't have access to and the manage permissions is too much power at the moment. 

Can there be an intermediate between Admin level and basic users?

 

 

View comment · Posted Mar 27, 2023 · Kenneth Morris

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Kenneth Morris commented,

CommentWorking with articles in the knowledge base

Some articles in our guide content show as no owner. What is the system that lets an article have no owner?

 

View comment · Posted Mar 20, 2023 · Kenneth Morris

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Kenneth Morris commented,

CommentMeasuring success

I asked this question to ZD 2 months ago.

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.


 

View comment · Posted Jul 27, 2022 · Kenneth Morris

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Kenneth Morris commented,

CommentHelp with apps and integrations
Hello  Dwight Bussman


Thanks for compiling this error and writing up an article. In your resolution you mention to log in to Salesforce as an Admin to configure settings. But it appears the proper action is to configure the settings in Zendesk via the Salesforce App not Salesforce directly.

View comment · Posted May 17, 2022 · Kenneth Morris

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Kenneth Morris commented,

CommentMeasuring success

Hello ZD

Can you see if there is a way to offer a 'value' to customer to click of what made them happy/select Good for CSAT?
Trying to see if we can measure that as well on a ticket. Hopeful to do something quick and simple like what we do with bad satisfaction ticket reasons.

View comment · Posted May 11, 2022 · Kenneth Morris

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Kenneth Morris commented,

Community comment Feedback - Help Center (Guide)

Hello I too am also looking to see this updated. I spent an hour with an agent and he told me lots of us are needing this. Lets make it happen please.

View comment · Posted Mar 15, 2022 · Kenneth Morris

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Kenneth Morris commented,

CommentTicket management

We had an end user who added our support alias to a zoom meeting invite and their following tickets were marked as spam and suspended. Is this intentional?

 

View comment · Posted Feb 01, 2022 · Kenneth Morris

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