티켓과 양식에 사용자 지정 티켓 필드 추가하기

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Anton de Young

2025년 3월 19일에 편집됨

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      Jennifer Morris

      We would like to see the “required to submit a ticket” feature for ticket fields on the agent web form as well. 

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      Brandon Tidd

      Hey 5819830129050 - 

       

      Thanks for reaching out!  I can see that you are using dynamic content as placeholders inside of your dropdown.  This would require you to first define the dynamic content in the admin center (under the aptly named Dynamic Content section) before adding it to your dropdown field.  Once this is completed, there may be a slight delay (~15 mins) before the value is visible in the help center to end-users, but it should be available to agents internally with a simple refresh of your browser.  More info is available here: https://support.zendesk.com/hc/en-us/community/posts/6595856382618-Dynamic-content-in-custom-fields

       

      Hope this helps!

       

      Brandon

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      LD SB

      Hello 1263213537349 

      Looks like you know a lot of things so I'm asking you directly.

      We have some custom fields that agents are required to select before closing a ticket (called “ Contact Reason”. I'd need to add new value to that list and when I 'm using the same format of the ones that are currently in place, it seems not working and the new value does not shows up in the ticket. When adding a new value in there, are we also required to create somewhere else the related value to make it work (maybye it require some database permission or something like that) ? Thank you

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      Brandon Tidd

      Hey 1900365644984 -

       

      There is a limit, but it's wayyyy more than 4.  This sounds like more of an issue with the design of your help center, or maybe something with your field & form configuration.  I'd recommend opening a trouble ticket with Zendesk so that they can investigate further.  If they can't figure it out - I'd welcome the chance to drop into your instance and help.  You can find me at 729Solutions.com.  That said, it defintely sounds like a configuration error that Zendesk should be able to help you sort out.  

       

      Cheers,

       

      Brandon Tidd

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      Judith Ilagan

      Is there a limit on the number of custom fields that we can ask the customers to fill out? I tried creating a form with 4 custom fields. For some reason 1 of the custom fields is not showing. At first, I thought there may be an issue with the field so I created a new field but the issue is the same. I tried to remove 1 of the fields that is showing so now I have 3 custom fields and the field that is not showing earlier is now showing. Is there a way we can change the limit of custom fields on an end user form?  

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      油井　光彦

      回答有難うございます　説明頂いたのはカスタムフィールドの作成方法でしょうか？

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      Paolo

      Hi Stephany,
       
      You can use dynamic content to translate your ticket fields. For more information, kindly refer to this article: Translating ticket fields using dynamic content.
       
      Best,
      Paolo | Technical Support Engineer | Zendesk

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      Stephany

      Hello!

       

      How do I make the custom fields change language when the help center is in a different one? EX, my custom fields are created in English, but if the help center language is in French, they will show in English and the default fields will show in French (see below) 

       

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      Jakub

      Hello Zaffar,
       
      If you don't see a custom field you created for your bot, it is most likely due to two reasons:
       
      1. The bot only supports two types of fields at this time, Text and Dropdown fields, if your field is of Numeric/Multiselect etc type, it will not be available in the bot. 
      2. The fields needs to be "Customer can edit" in the field permissions. 

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      Zaffar Sayed

      I created custom field to collect contact number from customer but I can't see that field while creating bot (messaging). Please suggest.

      I want to create a Bot, but having trouble in viewing the field.

      I have followed the steps shown above and created my custom field, I am using Enterprise version.

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