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Überblick über Explore-Dashboards



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Rob Stack

Zendesk Documentation Team

Bearbeitet 05. März 2025


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16 Kommentare



I want to implement a country dashboard directly available from Zendesk back office.
 I’m unable to segment the queries by country.How can we configure country level explore

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hey 1263082309989 this article needs updating to include the newer default dashboards which are now available. :)

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Hello Ally,
 
Here's a helpful resource that could be a good starting point for you: Calculating how long a ticket spent in a custom ticket status per update.
 
By following this recipe, you'll be able to find out the duration a ticket spent in each custom ticket status. Just keep in mind that instead of displaying the custom ticket status name, it will show the custom ticket status ID.

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Hey Zendesk support, 

 

In our Zendesk, we use several pending statuses, depending on whom we are waiting on, COE, Customer, IT, Finance etc.

 

 

To be able to check SLAs and follow up on SLA breaches, we would like to make a report that shows for every ticket

 

Ticket 12345

Status:  xx hours – Open

Xx hours – Pending COE

Xx hours – Open

Xx hours – Pending finance

Xx hours – open 

Closed 

 

I found this recipe, but that doesn´t help as it only shows AVG or MED

https://support.zendesk.com/hc/en-us/articles/4408831024922-Explore-recipe-Reporting-on-the-duration-of-fields

 

I have made a report by ticket with pending status, but the problem is it won´t show the various pending statuses, and the pending there is, is empty?

 

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That was my thought :(

Thanks! 

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Hi Geoff Ludwig, 
 
Thanks for reaching out! For Suite Growth, these are your only options: 
 

 
Unfortunately, custom metrics is currently not available on Growth plans, not unless you upgrade the plan. Though you can utilize Pre-built dashboards.

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With having the Growth platform, my reporting is very minimal :(

Can anyone provide some reports they could use to provide to leadership while on the Growth platform?

Thanks 

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Hi Christian,
 
Our document doesn't say about any limitations when it comes to the number of dashboards that you can create in an account. For reference, please see the article below:
 
Explore product limits
 
I hope that helps!
 

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Quick question here: Is there a limit to the number of dashboards that we can have with our plan? The reason I'm asking is that we would like to send out scheduled individual scorecards to our agents and would probably need to clone dashboards for that, which racks up the number.

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Hi Rajesh, it is not possible to import external data into Explore to build reports. You can create reports using the data available to you in Explore datasets.

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