Adding the Web Widget to your website or Help Center

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26 Comments

  • Matthew D. Kiamue

    Hey!

    the  code  to cut and paste "To add the Web Widget to your website" is not available. I would appreciate if you can send me a line to download for testing on my website.

    Thanks

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  • Aimee Spanier

    Hi, Matthew. If you go to Admin > Channels > Widget > Setup, do you see the code, along with the "Copy to clipboard" button?

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  • Emily Harris

    Can I add the widget before I activate my Help Desk?

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  • Amie Brennan

    Hi Emily,

    You sure can add the widget to your Guide platform prior to activating it. It just won't be visible to the public until you've activated Guide. :)

    If you go to Admin > Channels > Widget > Setup there is a little toggle button which will automatically add the widget to your Guide platform for you. Alternatively you can do it manually by copying the code and pasting it into the Guide site code from your Guide admin area. 

    Hope this helps. :)

     

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  • Emily Harris

    Hi Amie,

    When I follow those steps and go to "set-up" I don't see the toggle.

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  • Jessie - Community Manager

    Hi Emily! Welcome to the Community!

    When you click on the Set-up tab in your Widget settings, you should see a little slider button in the lower right corner of the window:

    Let us know if you're still having trouble! If you can post a picture of your settings, that would be really helpful. :)

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  • Sean Maguire

    I'm also not seeing the button that you're mentioning. Any ideas? 

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  • Nicole - Community Manager

    Hey Sean - 

    Welcome to the Zendesk Community! Is your Help Center enabled? That toggle doesn't show up until it is. 

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  • Shaunak

    Hi, we enabled the various options (Chat, Help Center, Ticket Form) etc. on the Customization Page in Settings -> Channels -> Widgets -> Customization.

    Following that, we toggled the 'Add to Help Center' setting as well.  We still do not see the widget appear on our Help Desk page.  Are there more settings we need to toggle?

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  • Amie Brennan

    Hi Shaunak,

    Thanks for letting us know. I'm going to create a ticket and join you in there so we can troubleshoot this further together from there. See you in the ticket. :)

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  • Nicole - Community Manager

    Hey Shaunak - 

    Glad to see that you're getting help in a ticket. I also see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!

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  • Inbal

    Is the web widget available for all plans & packages?

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  • Nicole - Community Manager

    Hi Inbal - 

    Yes, Web Widget is included on all Support plans. 

    I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!

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  • Inbal

    Is there any difference in how much it can be customized among the different plans? I am building a ticket submission form with many drop downs for the end user to fill (category, severity, location, etc.) and also a few boxes for free text. Can this be created on the web widget and applied to all plans?

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  • Jessie - Community Manager

    Hi Inbal! I'm looking for someone to help you with this. Stand by!

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  • Steven Johnson

    Hi, I followed the steps listed but am not able to successfully add the Web Widget to our Help Center. The chatbox ("Chat With Us") appears, but I'd hoped that by enabling the Web Widget it would override the chatbox and drive guests to try to self-service before requesting help. I toggled the Web Widget onto the Help Center about 15 minutes ago and it still isn't appearing.

    I also read this article (https://support.zendesk.com/hc/en-us/articles/115010139107-Why-isn-t-my-Web-Widget-appearing-in-the-Help-Center-) and our site is HTTPS secured so I don't think that's the issue.

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  • Amie Brennan

    Hi Steven,

    Thanks for letting us know. I'm going to create a ticket and we can troubleshoot this further with you from there. See you in the ticket. :)

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  • Nigel

    Hi is it compulsory to add the widget script in the HEAD section ?

    I want to only show this widget on Desktops and Laptops and I have some common JS which checks for mobile and tablet devices which loads at the end of the page.

    I've tried adding it to the end of the page, it works.

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  • Molly VS

    Hi Nigel,

    I see this is your first post, welcome to The Community!

    It is not necessary to place the widget code in the header. We recommend this to prevent other code from hiding the widget or interfering in other ways. You're welcome to insert it in whatever way works best for your site.

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  • Mauro Campillo

    Hey, quick question. Can i add a custom js script to show a slider/carousel?

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  • Mauro Campillo

     I was checking at the source code and apparently, showing unsafe content (like loading a script) is not allowed in the widget, even if the option to show unsafe content is checked. This doesn't happen if the user views the article in full page.
    The allowed tags are: `["h1", "h2", "h3", "h4", "h5", "h6", "blockquote", "p", "a", "ul", "span", "ol", "nl", "li", "b", "i", "strong", "em", "strike", "hr", "br", "div", "sup", "sub", "img", "iframe", "table", "thead", "tfoot", "tbody", "tr", "th", "td", "pre", "video", "source"]`

    My question is... why this is not allowed? even if the option to display unsafe content is checked, and why in one place is allowed and not in the other? this seems inconsistent and confusing

    Thanks in advance!

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  • Daniel Aron

    Hi Mauro, the checkbox relates to the display of unsafe content in the Help Center. For the Web Widget, we maintain more control and always restrict unsafe content, like loading a script, to avoid breaking the functionality or the display of the Web Widget. Most customers that decide to show unsafe content use scripts intended for use only on a Help Center page and could cause unintended side effects in the Web Widget. For example, where the Help Center page is a much larger size than the Web Widget, or where certain Help Center features don’t exist in the Web Widget. 

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  • Michael Hohnecker

    Our CMS won't allow scripts.  Is it possible to iframe this form onto our site?

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  • Nicole - Community Manager

    Hey Michael -

    It's neither recommended nor officially supported, but we have seen customers use iframes to get around similar issues. The greatest area of trouble with that kind of workaround has to do with domain whitelisting, as the iframe ends up having a different domain than your primary site.

    Our support team can't instruct you on how to set it up, though you could pose the question in the Q&A topic in our community and see if any other users have done something similar and could help you out.

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  • Jayson Henkel

    The script I've been given appears to have a key component, is this not a sensitive key that is bound to our account? Is this something that should be protected?

     

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  • James Sanford

    Hey Jayson!

    Your Web Widget script and the key are not considered sensitive information on their own.  The primary consideration for security is the websites your Widget script can be placed on.  You can configure the Whitelisted Domains that allow your Widget script under your Widget settings by toggling the Help Center option to enabled; this will expose the Security Settings option where you can set the Whitelisted Domains for your Widget script.

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