Adding the Web Widget to your website or Help Center Follow



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    Matthew D. Kiamue


    the  code  to cut and paste "To add the Web Widget to your website" is not available. I would appreciate if you can send me a line to download for testing on my website.


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    Aimee Spanier

    Hi, Matthew. If you go to Admin > Channels > Widget > Setup, do you see the code, along with the "Copy to clipboard" button?

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    Emily Harris

    Can I add the widget before I activate my Help Desk?

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    Amie Brennan

    Hi Emily,

    You sure can add the widget to your Guide platform prior to activating it. It just won't be visible to the public until you've activated Guide. :)

    If you go to Admin > Channels > Widget > Setup there is a little toggle button which will automatically add the widget to your Guide platform for you. Alternatively you can do it manually by copying the code and pasting it into the Guide site code from your Guide admin area. 

    Hope this helps. :)


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    Emily Harris

    Hi Amie,

    When I follow those steps and go to "set-up" I don't see the toggle.

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    Jessie Schutz

    Hi Emily! Welcome to the Community!

    When you click on the Set-up tab in your Widget settings, you should see a little slider button in the lower right corner of the window:

    Let us know if you're still having trouble! If you can post a picture of your settings, that would be really helpful. :)

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    Sean Maguire

    I'm also not seeing the button that you're mentioning. Any ideas? 

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    Nicole Relyea

    Hey Sean - 

    Welcome to the Zendesk Community! Is your Help Center enabled? That toggle doesn't show up until it is. 

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