Resolving issues when your credit card fails

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14 Comments

  • Matthias Chevalking

    I was wondering if there is any possibility to transfer our monthly payment to your bank account until we've resolved our problems with the credit card.

    0
  • Jessie Schutz

    Hi Matthias!

    I see you were able to get assistance with this in a ticket. Let us know if you need anything else. :)

    0
  • Trek Lee

    We were trying to purchase Zendesk, and we could only successfully purchase on our fifth trial credit card.

    After checking with bank of one of the failed credit card, it turns out that they block all purchase activity in Zendesk site specifically for their credit card users. I think this would be a huge problem for your clients in Taiwan currently. FYI.

     

    0
  • Nicole - Community Manager

    Hey Trek - 

    Welcome to the Zendesk Community! Thank you for that information and feedback, definitely something we want to be aware of. I'll share this info to the appropriate people internally. 

    Let us know if you have any additional questions. 

    0
  • Sheila Bunch

    This is very annoying.  Saying a card is declined is a red flag.  As it turns out, both cards I used are fine.  The information is correct, there are available funds, and I could use them elsewhere.

    I don't want to scroll through a bunch of FAQ's.

    0
  • Nicole - Community Manager

    Hi Sheila - 

    I am sorry to hear that you're frustrated, and can certainly understand. To clarify, has this issue been straightened out, or do you still need further assistance? 

    0
  • Halvor Sandbu

    How is it possible to make it so difficult to pay the invoice from Zendesk? It looks like we have to go to a competing company to find a similar solution....

    Using 20 minutes to search and write to your support is 18 minutes too much.

    0
  • Nicole - Community Manager

    Hi Halvor - 

    For billing issues, your best bet is always going to be to contact us directly at support@zendesk.com

    1
  • Shane K.

    I do not see PayPal as a payment option above. Is that something that can be used or is going to be offered in the future?

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  • Nicole - Community Manager

    Hi Shane - 

    As you noted, PayPal is not currently offered and we are uncertain whether it may be offered in the future. 

    1
  • Shane K.

    Thank you for letting me know Nicole. 

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  • Nicole - Community Manager

    You're welcome. 

    0
  • Hari Hartas

    Hi Zendesk Team, 

    My team and I are trying to upgrade our subscription to the professional suite through credit card on a monthly basis. However, as we tried several times the payment is not successful. It keeps showing that "We are temporarily unable to process to process subscription changes", and I have contacted your customer support and still waiting for a reply. 

    Please help us sooner as we need to make the upgrade fast. 

     

    Below is the screenshot from notification error.

    Thank you

    -1
  • Nicole - Community Manager

    Hi Hari,

    Due to the sensitive nature of billing-related queries, we are unable to assist with these in the public community forum. I'll check on your ticket with support and see if there's anything we can do to get eyes on it.

    0

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