Resolving issues when your credit card fails

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4 Comments

  • Peter Daniel

    hi why my card doesn t work wheni i m going to pay

    1
  • Nicole S.
    Zendesk Community Team

    Hi Peter - 

    If the above article doesn't help you resolve the issue, you should Contact Zendesk Support

    1
  • Amin hiren
    Hello!
    
    Similarly, my team and I have tried to make the payment and they reject it, one of their executives advised me, and I also contacted our bank issuer, who told me that the error came from the Zendesk platform.
    
    Can you support me please?
    0
  • Nicole S.
    Zendesk Community Team

    Hi Amin, 

    We are unable to assist with billing issues in the Help Center, as it would require you sharing account-specific information in a publicly visible forum. 

    For assistance with any and all billing issues, please Contact Zendesk Support.

     

    0

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