Resolving issues when your credit card fails

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10 Comments

  • Shane K.
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    I do not see PayPal as a payment option above. Is that something that can be used or is going to be offered in the future?

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  • Nicole - Community Manager
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    Hi Shane - 

    As you noted, PayPal is not currently offered and we are uncertain whether it may be offered in the future. 

    1
  • Shane K.
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    Thank you for letting me know Nicole. 

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  • Nicole - Community Manager
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    You're welcome. 

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  • Hari Hartas
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    Hi Zendesk Team, 

    My team and I are trying to upgrade our subscription to the professional suite through credit card on a monthly basis. However, as we tried several times the payment is not successful. It keeps showing that "We are temporarily unable to process to process subscription changes", and I have contacted your customer support and still waiting for a reply. 

    Please help us sooner as we need to make the upgrade fast. 

     

    Below is the screenshot from notification error.

    Thank you

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  • Nicole - Community Manager
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    Hi Hari,

    Due to the sensitive nature of billing-related queries, we are unable to assist with these in the public community forum. I'll check on your ticket with support and see if there's anything we can do to get eyes on it.

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  • JAI ADMINISTRACION
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    ¡Hola!

    De igual manera, mi equipo y yo hemos intentado realizar el pago y lo rechaza, me asesoró uno de sus ejecutivos, y también me comuniqué con nuestro emisor bancario, quien me comentó que el error proviene de la plataforma Zendesk.

    ¿Me pueden apoyar por favor? 

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  • Nicole - Community Manager
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    Hola -

    Lamento escuchar que tienes problemas con esto.

    No podemos ayudar con los problemas relacionados con la facturación en la comunidad, ya que este es un foro público. No queremos discutir información específica de la cuenta aquí para proteger la privacidad de su cuenta.

    Verifiqué su cuenta y vi que ya tiene un ticket privado abierto con nuestro equipo de soporte. Continuaremos asistiéndole allí.

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  • Heinmin Kyawhtwe
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    Card declied

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  • Nicole - Community Manager
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    Hi Heinmin -

    We are unable to troubleshoot billing issues in the community. Please review the article above, and if that does not answer your question, you should contact support.

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