Adding and managing end-users Follow



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    Jørgen Sivesind

    Thanks for a good article.  Love the details for what you cover, but I would like more info on how to find users.

    Specifically:  How can I find end-users without an organization?

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    Graeme Carmichael


    You can enter this in the search bar:

    • type:user organization:none

    This will list users with no organization. 

    More details are in the search reference here.

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    Jørgen Sivesind (Edited )

    Aha!  Great!  Exactely what I needed.  :)

    And thanks for the search reference.  That will be helpful.

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    Jessie Schutz

    Thanks Graeme. <3

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    Sandra Pitts

    When I add a new user from the back end and email, does the new user get a welcome email to set up password or do I need to initiate that contact?

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    Nicole Relyea (Edited )

    Hey Sandra - it depends on your settings. To clarify, do you have a Help Center set up? And do you or don't you want them to be receiving the welcome email? 

    If you do not have a Help Center that is published, no emails will go out.

    If you do have a Help Center published, you'll want to go into Settings > Customers, then scroll down to the section titled "Account emails." There, you'll see a check box where you can select "Also send a welcome email when a new user is created by an agent or administrator." Select this box if you DO want them to receive emails, or not if you don't. 

    Let us know if that helps or if you have further questions. 


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    Aswin Kannan

    How to restrict deleting the users only to admins? Why Agents need to have that option?

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    Nicole Relyea

    Hey Aswin - 

    This can be done with custom roles, but those are only available for Enterprise accounts. If you're interested in learning more about it, you can find that info here: 

    Creating custom roles and assigning agents (Enterprise) 

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    Brian Stump

    One of my agents (who is setup as an admin) reported that when he clicks the email address, the Edit Email is grayed out.  I as the owner am able to edit the email address.  Why is the admin not able to edit the email address?

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    Nicole Relyea

    Hey Brian - 

    Welcome to the Zendesk Community! Can you clarify what your admin is trying to do and which email address you're referring to? There are several actions described in the article and others listed in the comments above, and I want to make sure I'm answering the right question for you. :) 

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