For some features we open betas so that you can try out the feature in advance, and also give us feedback and report issues. We value the feedback of our customers and consider it an important part of the our process.
These are our current and upcoming betas:
- Answer Bot in the web form
- Web Widget performance
- Custom Resources API
- Conference for Talk
- Theming Center for Guide
- Call blocking for Talk
- Help Center unified search results page
- Analytical Designer for Insights
- Talk additional numbers now available
Answer Bot in the web form
Answer Bot uses machine learning to respond to web form request submissions with an automated pop-up that lists potentially relevant knowledge base articles. This encourages self-service in your customer base and increases deflection opportunities with Answer Bot.
Web Widget performance
The Web Widget performance beta provides early access to performance optimizations that will be released in stages. The first phase of this beta includes a re-architecture to the way we serve the Web Widget.
This beta is great for anyone interested in staying informed about Web Widget performance improvements, getting early access to enhancements, and providing feedback as we roll them out.
Custom Resources API
The Custom Resources API provides a flexible and relational data store that lives inside Zendesk. It can easily be used from the Zendesk Apps Framework - as well as from external applications - through simple web API requests.
Custom Resources empowers you to model more complicated relationships in Zendesk. The possibilities are endless - from assets for your IT team and product catalogs for your support team, to the zodiac signs of your customers.
Conference for Talk
The Conference beta (for Talk Professional and Enterprise or Advanced Legacy) enables agents to bring a third party into an ongoing phone call with a customer.
Theming Center for Guide
Theming Center is an update to the theme editing and authoring interface Zendesk Guide. The beta includes a new interface for making changes, improved theme management capabilities, an expanded set of Curlybars, and some features for developers to build more flexible and customizable themes.
Call blocking for Talk
Ability to block incoming calls is the newest addition to our Talk Advanced feature set, hitting beta now. We have added functionality that allows you to block specific numbers or patterns of numbers that have been flagged by you as being unwanted or fraudulent.
Help Center unified search results page
The current Help Center search results page presents results in two columns, when both Knowledge base and Community are enabled. Users can then use pagination controls to view more results.
Rather than having users navigate two results sets at once, we'd like to present the most relevant content from your entire Help Center to your users. We also want to improve the ability for users to navigate a result set by being able to filter based on result type, topic and section. Our goal is to improve the ability of users to quickly and easily find the most relevant content from a Help Center while giving them context into where they're searching.
Analytical Designer for Insights (Professional and Enterprise)
A new and intuitive way to create reports in Insights, easily and quickly. No more 'What' and 'How', the Analytical Designer is a new environment for flexible data discovery and visualization design that empowers analysts to be more self-sufficient and productive when they create data visualizations.
Talk additional numbers now available
We are happy to announce that Zendesk Talk can now offer additional number coverage for the countries listed in the form. Note: These numbers are still in beta and not yet generally available as we want to see how they preform.