Controlling access to Zendesk Talk (Talk Team, Professional, and Enterprise)

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5 Comments

  • Sam Trachtenberg

    Hello, can I display a list of which agents are enabled for Talk? If so how?

    Thanks! 

    Sam Trachtenberg

    1
  • Lana

    How can I display a list for agent that enabled for talk?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Lana,

    This should be visible on the Talk dashboard: 

    0
  • Chee Lee

    Hi,

    Is it possible to assign specific numbers to Groups or Agents?

    Thank you,

    Chee

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Chee Lee,

    Call routing to agent groups is a feature you can set up and enable with Talk Team, Professional, and Enterprise. The following steps should get you up and running, and I've shared an article that goes into more on this process. 

    Routing incoming calls to groups of agents

    To route calls to specific groups

    1. Click the Admin icon () in the sidebar, then select Channels > Talk.

    2. Click the Numbers tab.

    3. Click the number you want to edit.

    4. Click the Routing tab.

    5. In the Group Routing section, select one or more groups to route calls to. If you don't enable a group, calls are routed to all available agents.

    6. If you chose more than one group, also choose a default group from the drop-down menu next to Default group. Calls are routed to the default group first if agents in that group are available. If no agents from any of the selected groups are available, resulting voicemails are also assigned to the default group.
       
    7. Click Save changes.

    Best regards. 

     

    0

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