Controlling access to Zendesk Talk (Talk Team, Professional, and Enterprise)

Control which agents have access to Zendesk Talk with a setting in their profiles. You can control access for individual agents or for multiple agents at once (Support Professional and Enterprise only).

Note: If you are using Talk Lite, all of your agents can access Talk. You can't configure settings for individual agents.

This article contains the following topics:

• Changing access for one agent
• Changing access for multiple agents

Changing access for one agent

To change access for one agent

1. Click the Admin icon ( ) in the sidebar, then select Manage > People.
2. Click Agents.
3. Open the user's profile.
4. Enable the Talk Agent field.

   

Changing access for multiple agents

To change access for multiple agents (Support Professional and Enterprise users only)

1. Click the Admin icon () in the sidebar, then select Manage > People.
2. Click Agents.
3. Check the boxes next to agents' names to select them for editing. You can also select all agents in the list by checking the box at the top of the list.

   

4. Click edit at the top of the list.
5. In the Edit agents window, click the Talk drop-down list. Choose Enabled if you want the agent to have access to Talk, or else choose Disabled.

   

6. Click Submit.