Guide Team Publishing enables advanced knowledge management workflows, making it easy for teams to collaborate on and manage content. Teams can set up collaboration workflows to review, approve, and publish content. They can also stage content updates for published articles without affecting the live content.
Articles move through various content states as needed, and can be assigned or reassigned to team members as needed. Team Publishing includes four article states and direct article assignment. You must be on Guide Enterprise to use Team Publishing.
Overview of Team Publishing workflows
Team Publishing makes it easy for teams to collaborate on new and updated content. The following graphic shows some of the possible Team Publishing workflows.
About Team Publishing article states
Team Publishing includes four article states:
- Published A published article has a live version currently published in your Help Center. It is possible for an article to have a published version and a version in another state.
- Approved for publishing These articles have been approved and are staged for publishing when you’re ready.
- Ready for review These articles have been updated and are ready for review by another user.
- Work in Progress These articles are being created or updated, but are not ready to be reviewed or published. Any changes will not affect the published version of the article. Any saved changes to an article in the review or approved state will put it in a work in progress state.
The article state for an article is indicated at the top of the article when it's in edit moce.
If you are a Guide Manager, you can view all articles in a particular state in the associated article list.
Comments
6 comments
Jennifer,
The diagram is very helpful esp since we have KCS I (Candidates), KCS II (Contributors), and KCS III (Publishers). Very relatable to KCS methodology. Thank you!
Thanks, Mary! Glad it's helpful!
So, with Guide Team Publishing, does this mean that the person that creates or edits the article does not have permissions to publish the article?
Hi Lorie,
Permissions for editing and publishing have not changed. That is set at the section level. So if someone has permission to create and edit articles in a section, they also have permission to publish in that section.
Hope that helps!
I should add that more granular controls might be available in the future, so that you can control editing vs publishing rights. But for now permissions have not changed for Team Publishing. It still works like this:
https://support.zendesk.com/hc/en-us/articles/224892667
Hi Jennifer,
So here are my questions. Can you verify (even though I think you answered above):
Thanks,
David
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