About Guide Team Publishing (Guide Enterprise) Follow

Comments

10 comments

  • Avatar
    Mary Paez (Edited )

    Jennifer,

    The diagram is very helpful esp since we have KCS I (Candidates), KCS II (Contributors), and KCS III (Publishers). Very relatable to KCS methodology.  Thank you!

  • Avatar
    Jennifer Rowe

    Thanks, Mary! Glad it's helpful!

  • Avatar
    Lorie Gangi

    So, with Guide Team Publishing, does this mean that the person that creates or edits the article does not have permissions to publish the article?

  • Avatar
    Jennifer Rowe

    Hi Lorie,

    Permissions for editing and publishing have not changed. That is set at the section level. So if someone has permission to create and edit articles in a section, they also have permission to publish in that section.

    Hope that helps!

  • Avatar
    Jennifer Rowe

    I should add that more granular controls might be available in the future, so that you can control editing vs publishing rights. But for now permissions have not changed for Team Publishing. It still works like this:

    https://support.zendesk.com/hc/en-us/articles/224892667

  • Avatar
    David Fenton

    Hi Jennifer,

    So here are my questions. Can you verify (even though I think you answered above):

    1. When it’s released, will it be dependent on the permissions beta that is coming in early May? Right now it isn’t.
    2. Do we have to upgrade to the new Enterprise to get the released version of Team Publishing?

    Thanks,

    David

  • Avatar
    Jennifer Rowe (Edited )

    Hi David,

    1) Yes, that's true. Article editing/publishing will be controlled by permission groups (as opposed to the section-level setting) when that feature is available. It will enable more granular control of your team publishing workflows.

    2) Yes, you must have Guide Enterprise to use Team Publishing.

    Hope that helps!

     

  • Avatar
    Stephen A Kairys

    Hey Jennifer,

    I'm new to Zendesk, so obviously new to this workflow. :)

    So, when I mark an article as "ready for review"

    1. Do I also have to assign it to the person I wish to review it (e.g. my manager, an SME)?

    2. Can the reviewer make changes to the document while the article's "state" is Ready for Review?

    Thanks,

    Stephen

     

     

  • Avatar
    Stephen A Kairys

    Jennifer, please advise. Thank you.

  • Avatar
    Jennifer Rowe

    Hi Stephen,

    1. Yes, it's a good idea to assign the article to the reviewer when it's ready for review. It's not required, however. You could have reviewers monitor the Ready for Review queue (as long as they have access) and work on articles as they are ready. But if you want the reviewer to receive a notification, you should assign the article.

    2. You cannot assign an article to someone who does not have permission to edit the article. So if you assign an article to a reviewer, then they will be able to make updates to it. It is possible that you might have a reviewer who does not have permission to edit the article. It just depends on permissions for the section the article is in. 

    Hope that helps! If not, let us know.

     

Please sign in to leave a comment.

Powered by Zendesk