Over time, your company will accumulate a lot of data in your Zendesk Support account. We know that this data is important to you for a lot of reasons. That's why we give all of our Support customers the ability to store Support data, with limits that vary by plan. These limits exist to ensure the reliability and usability of Zendesk services. However, most Support customers will never use all of their data storage.
If you reach your data storage limit or expect that you will, your options are to remove data in order to free up space, or to purchase the More Storage add-on to increase your limit.
Default storage limits in Support
Storage in Support consists of two parts:
- Data storage: the total size of all storage objects in Support.
- File storage: the total size of all the files attached to storage objects in Support.
These are the default storage limits in Support:
|Plan||Data storage||File storage|
|Essential||30 MB per agent||500 MB per agent|
|Team||50 MB per agent||2 GB per agent|
|Professional||100 MB per agent||5 GB per agent|
|Enterprise||200 MB per agent||10 GB per agent|
How Zendesk calculates your base storage usage
Your storage usage is the number of these objects in your Support instance multiplied by these values (second column), and then added together. Deleted tickets don’t count toward your data storage usage.
|Data storage object||Storage used
|Ticket archive stubs||0.5 KB|
|User identities||0.05 KB|
|Ticket metric sets||0.05 KB|
|Conditional field values||0.05 KB|
|Ticket field entries||0.05 KB|
|File storage object||Storage used
Increasing your storage limits with the More Storage add-on
If you have a Professional or Enterprise account, you can purchase the More Storage add-on to increase your storage limits. You can increase your account’s storage in the following increments:
|Plans||Data storage||File storage|
|500 MB||25 GB|
You may want to increase your storage limit if:
Your company is expanding. You anticipate accelerated growth within the next few months and higher ticket volumes.
Historically, your company has needed more data storage than other companies.
Your company has a use case that creates an exceptional amount of customer service data.
You don’t need to install an app from the Zendesk Marketplace, like some other add-ons. Once you purchase the add-on, no other action is needed. Zendesk will increase the limit for you.
Removing data to free up space
If you reach your storage limit, but don’t want to purchase the More Storage add-on, there are few things you can do to remove data from your Support account to free up space. For example, you can export data to a JSON, CSV, or XML file, or use the Incremental Exports API. You can also delete users or delete tickets.