Question

I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets?

Answer

Closed tickets cannot be deleted from views or profiles. Instead, use one of these options:

Create a deletion schedule and delete archived tickets after a specified period of time
If you have developers, delete closed tickets by using the API and the Bulk Delete Tickets endpoint
Consider using third-party apps from the Marketplace
Disclaimer: Third-party apps and API are not supported by Zendesk Customer Support. For more information, see these articles:
- Where can I receive help with third-party apps on the Marketplace?
- How can I receive support for custom scripts that use Zendesk APIs?

If you have the Advanced Data Privacy and Protection (ADPP) add-on, you can create multiple ticket deletion schedules to automatically delete specific types of tickets. You can use a variety of conditions, including:

Brand
Organization
Tags
Custom fields
Status
Form
Group
Attachment

The Attachment condition allows you to:

Delete only tickets that include attachments
Keep tickets without attachments
Combine the attachment condition with other filters for tailored deletion rules

Note: The attachments present condition does not currently detect attachments in messaging conversations.