Question
I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets?
Answer
Closed tickets cannot be deleted from views or profiles. Instead, use one of these options:
- Create a deletion schedule and delete archived tickets after a specified period of time
- If you have developers, delete closed tickets by using the API and the Bulk Delete Tickets endpoint
- Consider using third-party apps from the Marketplace
Disclaimer: Third-party apps and API are not supported by Zendesk Customer Support. For more information, see these articles:
Tip: If you have the Advanced Data Privacy and Protection add-on, define ticket deletion schedules to automatically delete specific types of tickets in your account. For more information, see the article: Creating multiple ticket deletion schedules (ADPP add-on).
14 comments
Rudolph
This should be easier, like as easy as it is to bulk delete non-closed tickets. You simply click the check box at the top of the view to select 30 at a time, and it's easy to delete in groups of 100. The same functionality should be accessible for closed tickets.
11
Devan La Spisa
Hello @...,
We appreciate the feedback and understand how these proposed changes would improve the functionality of your use case. I would recommend sharing this in our product feedback forums so our developers can consider these changes for future updates.
Best regards.
-1
Zoe Brown
I agree. The check box on All Closed Tickets should allow you to bulk delete. Very time consuming having to delete individually.
3
Marty Adimulia
We come across this situation pretty often with our clients where they need to be able to mass delete tickets for various reasons (e.g. spam in suspended tickets, to comply with government rules, etc). We developed this app that could be useful to mass delete tickets. As long as the tickets can be displayed in a ticket view (or is suspended ticket view), this app can delete them.
0
Rudolph
@... - Please let me know when your app is able to mass delete closed tickets, and we will be eager to purchase your product!
0
Marty Adimulia
Hey @..., yes the mass delete tickets app can delete closed tickets.
0
Harry Dubois
Why is there no checkbox on views with closed tickets? Now it is for me impossible to delete closed tickets older then x days... Is there another solution for this?
0
Marc Dufour
The API method requires you know the ticket ID. I have 700 tickets I need to delete. That's not fathomable. There should be an option to delete all of the tickets based on "this set of text".
2
Marty Adimulia
Harry Dubois, we have recently updated the mass delete tickets app to include search feature, this will allow us to find closed (and archived) tickets. For example, you can use the search keyword "status:closed status:closed created<2021-12-01" in the app to return closed tickets created before Dec 1, 2021.
-1
Anthony Severo
This app does not appear to delete closed tickets. The search does not return anything and Zendesk confirms in this thread that it does not include Closed tickets. Am I missing something?
0
Arianne Batiles
Hi Anthony Severo,
The Bulk Delete app in the thread can only delete suspended tickets. It seems that you are referring to the Mass Delete App mentioned above. Upon checking, this app is no longer available in the marketplace. The best way to bulk delete closed tickets for free is by using our API here.
0
Marty Adimulia
Arianne Batiles, Anthony Severo
We no longer sell the app via Zendesk Marketplace but the app can still be purchased directly via our website.
1
Growthdot
Hi everyone, you can use Purge My Zendesk app to permanently delete any types of tickets, users, or organizations in Zendesk Support in bulk and with just a few clicks!
1
Daniel Nordh
Just to get this straight, when you are at your storage limit, there are no options to easily remove old tickets except for using a complicated API that not many smaller companies will be able to do, or to buy the Advanced Data Privacy and Protection add-on that seems to have that functionality?
So it's either pay for removing tickets, or pay for keeping tickets pretty much. Am I missing something? This sounds like extortion. How is there not a better system in place? Or rather, why is the add-on not included in the service to begin with?
9