Question

I have a large number of closed tickets that I want to delete. How can I bulk delete closed tickets?

Answer

Closed tickets cannot be deleted from views or profiles. Instead, use one of these options:

  • Create a deletion schedule and delete archived tickets after a specified period of time
  • If you have developers, delete closed tickets by using the API and the Bulk Delete Tickets endpoint
  • Consider using third-party apps from the Marketplace
    Disclaimer: Third-party apps and API are not supported by Zendesk Customer Support. For more information, see these articles:
    • Where can I receive help with third-party apps on the Marketplace?
    • How can I receive support for custom scripts that use Zendesk APIs?
Tip: If you have the Advanced Data Privacy and Protection add-on, define ticket deletion schedules to automatically delete specific types of tickets in your account. For more information, see the article: Creating multiple ticket deletion schedules (ADPP add-on).
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