Installing and using the Agent Notification App

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  • Katarina Swank

    Is there a "select all groups" option? We have ALOT of groups and we noticed if we need to send out communication to all the groups, we have to select each one individually. It would be nice to be able to "select all" if needed.

  • Dave Dyson
    Zendesk Community Manager
    Hi Katrina, and welcome to the community!
    If you leave the Group blank, the message will be sent to all logged-in agents. Hope that helps!

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