Welcome to Guide
Get ready to provide your users with a complete self-service support option and empower your agents to better help your customers. Use these key resources to get up and running.
Get started
With our selection of getting started material, you'll be up and running in no time. You'll learn how to get Guide set up and get ready to switch on your help center.
Get started
Support workflow in Guide
Aligning Support and Guide enables agents to easily locate content in your Help Center so that they can add links to articles in their replies to customers, increasing the likelihood of one-touch ticket resolutions.
Support and Guide
Self-service best practices
Creating great content from scratch can be daunting at first. Check out our guidance on how to provide a great self-service solution for your customers.
Delight your customers
Get a little AI help
Zendesk bots provide answers from your knowledge base to incoming questions instantly, using machine learning. You can enable bots in email, ticket form, messaging channels, Slack, and more.
Learn how Zendesk bots can help
Need more help?
If all else fails, contact us. We're here to help.