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Lisa Kelly

Zendesk Documentation Team

Edited Dec 27, 2024


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So, just to be clear / confirm, there is no mobile-texting-to-helpdesk solution possible or available within the Zendesk ecosystem when conforming to the Zendesk HIPAA compliance requirements as stated here, correct? ( Eg. as described here: https://support.zendesk.com/hc/en-us/articles/4408823788314-Getting-started-with-Text

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Sabra

Zendesk Customer Care

Hey Reed! As stated in the article, at this time, the native Zendesk SMS and Text functionality is not covered by the BAA. Third-party integrations may be available that meet your compliance needs. 

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Is Zendesk Advanced AI going to be added to the BAA at any point?

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Lisa Kelly

Zendesk Documentation Team

Hi Paul
For questions about future product enhancements, we recommend posting your requests on the Zendesk Community site. 

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Hi! Just checking to see if there have been any changes. Are Zendesk text messages HIPAA compliant?

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Lisa Kelly

Zendesk Documentation Team

Hi Raida
The article is up-to-date. Text messages are still excluded.  We recommend posting this request to our feedback forum for Talk where we collect product feedback and where our PM’s review feedback from our customers. Using this forum to share your feedback results in better visibility for your request. Here is our product feedback template to get you started. 

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