This article contains resources for Multibrand, including documentation and community tips.
Documentation
Setting up, managing, and using
- Setting up multiple brands
- Editing brands
- Deactivating and deleting brands
- Using views to sort your branded tickets
- Using the email template with multiple brands
- Setting up business rules for multiple brands
- Creating and applying branded ticket forms
- Adding a common agent signature and branded signatures
- Restricting agent ticket access by brand (Department Spaces) - Enterprise plans only
Configuring your channels
Zendesk's social and third-party messaging channels (such as Facebook, Instagram, WeChat, and Slack) support multiple brands. See our Third-party and social messaging channels page for helpful resources.
Community
- How to use your brand's logo on multibrand email template - contributed by Suzana Bueno
- Restricting agents to specific brands - from our customer service team
- Display the appropriate forms on the correct Help Center - from our customer service team
- Using multiple JWT single sign-on URLs - from our customer service team
- How to structure your email template to use custom HTML layouts for each of your multiple brands - contribute by Andrew Soderberg
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