While the Zendesk products contain everything most customers will need, other customers might require more. For example, customers with a lot of tickets and attachments might want to purchase extra data storage space. In this article, you'll learn about the available add-ons for the Zendesk products and how to find out more information about them.
Voice usage credits can be purchased within Zendesk. For pricing and purchasing information about the other add-ons, contact our Sales team.
This aticle contains the following sections:
Available Zendesk Suite add-ons
The following is a list of add-ons and the Suite plans they are available for.
Add-on | Available Suite plans | Description |
---|---|---|
Advanced AI | Suite Professional and above | A set of powerful artificial intelligence (AI) tools purpose-built for customer service. Includes intelligent triage, advanced bots, Intelligence in the context panel, and macro suggestions for admins. See About Zendesk Advanced AI. |
Advanced Data Privacy and Protection (ADPP) | Suite Enterprise and Enterprise Plus plans | A set of features that expand on security offerings already built into Zendesk Suite. See About the Advanced Data Privacy and Protection add-on. |
Agent Months | Suite Enterprise and Enterprise Plus plans | Agent months allow you to add a group of Zendesk agents for a time period less than the current billing cycle. For example, if you are a retail customer, you may be on an annual plan, but ramp up your agents during the holidays. See Managing agent months. |
Light agents | All plans | Light agents are agents that have limited permissions but can view tickets and provide subject matter expertise and advice when needed. Most Zendesk Suite plans include a default number of light agents, but you can buy more light agents if needed. |
Voice usage credits | All plans | Purchase extra "pay as you go" minutes for your Talk calls and texts. For more information, see Voice number availability and pricing. |
Premium Sandbox | Included with Enterprise (partial) and Enterprise Plus plans | Suite Enterprise comes with one partial Premium Sandbox. You can buy
one or more premium sandboxes as an add-on. Suite Enterprise Plus comes with one full Premium Sandbox. You can buy additional premium sandboxes as an add-on. See About the Premium Sandbox. |
More Storage | All Suite (and Support) plans | Need more storage for your ticket data and files? This add-on, specific to the ticketing system only lets you do that. For more information, see Managing data storage in your Zendesk account. |
WhatsApp numbers | All plans | Your Zendesk Suite plan includes five WhatsApp numbers. If you need more, you can add these on. For more information, see Adding WhatsApp Channels to the Zendesk Agent Workspace. |
High volume API | Included with Suite Enterprise Plus. Add-on for Suite Growth and above. Requires a minimum of 10 agent seats to purchase. | This add-on increases the number of permitted API calls to a higher volume of 2,500 requests per minute. For more information, see Zendesk Support plan limits. |
Sunshine conversations MAU | Suite Professional and above | By default, Zendesk includes support for 1,000 Monthly Active Users (MAU) per month for Sunshine conversations. This add-on provides a pack of 2,500 additional MAU per month. An MAU is equivalent to one unique end user per channel per calendar month. See Adding Sunshine conversations channels. |
Sunshine conversations notifications | Suite Professional and above | By default, Zendesk includes support for 1,000 Sunshine conversations notifications per month. This add-on provides a pack of 25,000 additional notifications per month. See Sunshine conversations notifications. |
Workforce management (WFM) | All plans | This add-on provides a wide range of planning, scheduling and monitoring tools to improve the predicitability and efficiency of your customer support organization. See Getting started with workforce management. |
For information about legacy add-ons for Zendesk products, see About Zendesk product legacy add-ons.
Available Zendesk Support add-ons
The following is a list of add-ons and the Support plans they are available for.
Add-on | Available Support plans | Description |
---|---|---|
Collaboration | Support Professional and above | Collaborate with team members using these features:
|
Help center | Support Professional and above | Help customers help themselves with a smart help center. Add Zendesk Guide to your Support plan. |
Live chat and messaging | All Support plans | Give instant help to customers on web and mobile through live chat and messaging. Add Zendesk messaging to your Support plan. |