Understanding custom ticket fields in business rules and views

Return to top

3 Comments

  • Carlos Santos

    Does anyone else find this really odd?

    "The sort order of custom-field columns in views is by the underlying tags used for the custom field"

    I'd say most use cases require ticket views ordered by title and not by their corresponding tag.

     

    0
  • John DiGregorio

    I find it odd as well

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Carlos Santos & John DiGregorio

    That's great feedback! For better visibility to our product team, would one of you mind posting this to our  Feedback - Ticketing System (Support) topic, using the template for format your response? Thanks!

     

    0

Please sign in to leave a comment.

Powered by Zendesk