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Evaluating your account for migration from live chat to messaging



Edited Jan 18, 2023


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Yesterday there was a message stating we would be upgraded the following day to messaging despite us not using chat for for one of our companies. We were not worried as the article stated we would get an email if this were in fact true and no such email was received. Came in this morning to find missed chats as messaging turned itself on and angry customers from 3AM were wondering why we were not answering. The button to shut off  messaging is greyed out. The ability to unlink the API is not available. There are 3 API's linked to things that are no longer active. There is not a way for us to use this only between certain hours so it is not a viable solution for any of the companies under our umbrella.

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