This functionality is part of AI agents.
This article provides a list of articles and other resources you can use to learn more about autoreplying with article suggestions.
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Edited Feb 05, 2025
This article provides a list of articles and other resources you can use to learn more about autoreplying with article suggestions.
This article contains the following sections:
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2 comments
Nora
Is there a way to have the auto replies also appear in the ticket as an internal note?
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Raida Lopez
That's a really good idea, Nora! This way, we can see the original request, as sometimes customers' ambiguous replies make it harder to support them.
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