What does the error "This email is already taken. Try another email" mean?

Issue symptoms

When you bulk update users with a comma-separated values (CSV) file, you receive an email with a link to download an Excel file. The file lists this error for one or more users:

Email: User couldn't be updated - This email is already taken. Try another email.

Resolution steps

This error means you tried to update a user with an email address already used by another user.

To resolve the issue:

1. Search Support for the email address from the error to confirm which user already has an account
2. Merge your users or delete the user
3. Check whether the email address is a support address, then remove it

For more information, see Bulk importing users.