Issue symptoms
When I bulk update users with a CSV file, I receive an email with the link to download an Excel file. This file includes the following error referencing one or more users:
Email: User couldn't be updated - This email is already taken. Try another email.
Resolution steps
This error means that you tried to update a user with an email that is already being used by another user.
Steps to resolve
- Search for the email address referenced in the error to confirm if this user already has an account. Merge the users together or delete the existing user.
- Check if this email address is being used as a support address, then remove it as support address.
For more information, see this article: Bulk importing users