Bulk importing custom object records (beta)

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9 Comments

  • Bryan Naing

    Can we import a look-up relationship field using this method?

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  • Tony
    Zendesk Customer Care
    Hi Bryan,
     
    I'm not too sure you can import a look-up relationship field at the moment. However, there are some article that might help you like this linked article here, and then this one.
     
    I hope that helps.
     
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  • Caleb Harrill

    Hey! Is there a samples "upload csv file" that we could download for reference. Maybe it could be added to this article?

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  • Mike DR
    Zendesk Customer Care
    Hi Caleb!
     
    Will flag this article for you to request our team to add a sample CSV file for importing custom objects.
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  • mfg

    I'm not sure how to manage this using a .csv via an end point, but I'd like to be able to automate sending this update without paginating or hitting a server 429 error (too many requests), and without throttling our API calls. the bulk import UI features are super helpful to manage resources, is there some kind of bulk API import method?

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  • mfg

    When using the Data Importer tool, I've tried to include a 'name' field in the header as "name" and as "custom_object_key.name" and as "name*" (the way it is documented) but the nomenclature / format keeps returning that the file headers aren't mapping. What is the proper format?

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  • Paolo
    Zendesk Engineering
    Hi Matthew,
     
    You can use the Create Custom Object API to create your objects. However, if you are planning to upload it via CSV, the data importer tool is the one to use. For now, unfortunately, there is no available endpoint for bulk upload of custom objects. Please refer to this article for more information: Creating custom objects workflow and samples.
     
    As for the error that you are getting with the data importer tool, make sure that the following requirements are met to avoid any issues. This can be seen above.

     
    If you continue to experience issues with that data importer tool, I highly suggest reaching our to our Support Team for further checking. 
     
    Best,
    Paolo | Technical Support Engineer | Zendesk
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  • mfg

    UPDATE: MOVING 'NAME' TO THE SECOND COLUMN MAPPED IT. DUNNO 🤷‍♂️

    That's the issue - the CSV importer isn't recognizing that there's a column header with the title 'name'. I'm following the documentation, but a CSV template would be helpful since it seems there's some vagueness. It's recognizing some of the headers though:

    Importer results:

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  • mfg

    It would be great if the importer ran as a patch like the API rather than needing to use update and create separately. In any case, the error log for the update run is unclear.

    When you try to update from a create run, the system tells you clearly that the external_ID is already in use. When you try to create from an update run, you get a pretty jumbled error message including non-essential technical info that - I believe - indicates that the external_ID doesn't exist (ie it can't update a record that doesn't exist). It would be helpful to admins if the message was a bit more plain.

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