Recent searches


No recent searches

Converting targets to webhooks



image avatar

Jacquelyn Brewer

Zendesk Documentation Team

Edited Jan 17, 2025


0

9

9 comments

Jacquelyn Brewer We use Email Targets and I believe I was told before that these don't need to be converted. Can you confirm whether or not this is correct?

1


image avatar

Jacquelyn Brewer

Zendesk Documentation Team

That's correct. If Zendesk decides to deprecate email targets, separate communications and guidance will be provided.

2


Hey!
I got an email about discontinuation of URL and branded targets. 

Email states:

Convert your current Targets to webhooks by following these instructions provided on Zendesk’s Help Center. The instructions cover migrating the following targets:

  • URL
  • Salesforce
  • Twilio
  • SugarCRM
  • Basecamp
  • Clickatell
  • MsDynamics
  • GetSatisfaction
  • Flowdock
  • Campire

I see instructions only for URL targets here, what about the rest of the list?

0


image avatar

Jacquelyn Brewer

Zendesk Documentation Team

Andrei Vasin Thank you for raising this. I've updated the article to include clearer instructions for the other target types. There will be one more update coming soon with additional information about converting Clickatell and Twilio targets, as well.

1


Hi, folks!

I can't seem to find this info anywhere but basically i have a target that, through it's trigger, adds an internal comment on specific tickets and i need to create another one but i have to follow the steps on this article once the targets will be discontinued. However I don't know how to add a comment body on the form encoded type that the article tells me to create. Can you give me any example of how can I create this type of action on a form-encoded webhook?

Tks!

0


image avatar

Carl Joseph

Zendesk Product Manager

Hi Amanda Sousa. Apologies for the delay in responding to this. While we don't support using webhooks to call Zendesk's own APIs, you should be able to do this using some of the info below…

  • Set your webhook endpoint to the Zendesk API to update a ticket
  • Use the JSON encoding, rather than form
  • In the trigger's action, you can include the JSON body that gets passed to the API, you can use placeholders for various things like the `ticket.id` 

0


Jacquelyn Brewer - you mentioned an email with updated instructions for converting Twilio targets.  Please send that to roger@driverondemand.co or post it here.  Or please recommend a marketplace app with which this can be done.

 

Thanks

0


Hello, we use Email Targets and the announcement says that these don't need to be converted. Can you confirm whether or not this is correct?

0


Can you please confirm - we have been tracking all of our Zendesk interactions with clients in Nutshell. Is this what you are meaning when you say we need to move them to webhooks instead of targets? We currently have a Nutshell Target that has pushed 101,893 successful sends. We don't seem to have this happening anymore - is this why? Zendesk has stopped supporting targets?

0


Please sign in to leave a comment.