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What's new in Zendesk: March 2024



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Elizabeth Williams

Zendesk Documentation Team

Edited Mar 04, 2024


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5 comments

Hi, I like the ticket deletion schedule for archived ones.
Is it possible to schedule deletion for archived articles as well?
Thanks

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Hi Arianne, thank you for your quick response, but I´m looking for archived articles in the helpcenter ,-)
Is that possible, too?

Thanks Nicola

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Arianne Batiles

Zendesk Customer Care

Hi Nicola Hrynko

I sincerely apologize for misreading your question. At the moment, we are not able to schedule deletion for articles, only for tickets. However, your suggestion for this feature is valuable and can be submitted in our General Product Feedback topic.

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Jahn

Zendesk LuminaryCommunity Moderator

Feedback/Request.

Admins can now change the status of a single agent or multiple agents -
 Hope we can allow Supervisors/Team Leaders (custom role) to change the status of their agents.

Authenticating end users using signed email - we are still seeing  "Web User 65e662261f718187c6a42188" name after implementing messaging even all of our customers are authenticated using JWT. Zendesk support does not have any resolution to this until now. 

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I agree with Jahn Bronilla. I as an Admin am not often in looking at agents statuses, but my supervisors are. I hope we can't extend this feature to be set by role in the future.

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