AI agents are currently available on a trial basis. New
pricing will be implemented on August 14, 2024.
- For customers who started using AI agents on or after April 16, 2024, pricing will be applied starting August 14, 2024.
- For Zendesk Suite customers already using Zendesk bots before April 16, 2024, new pricing will be applied on the first account renewal date after August 14, 2024. This schedule does not apply to customers with Answer Bot resolution or Zendesk bot monthly active user commitments who alter their contracts before that date. For these customers, the new pricing will be applied on the first renewal date after October 16, 2024, unless their contracts are altered before that date.
This functionality is part of AI agents.
Zendesk measures your usage of AI agents by calculating the number of automated resolutions your account consumes each month. You can monitor your usage of automated resolutions, which can help you determine whether your plan-based automated resolution allotment meets your needs.
To view the automated resolutions usage
-
In Admin Center, click
Account in the sidebar, then select Usage > Automated resolutions.
The dashboard includes basic information about your automated resolution consumption.
- 30-day summary displays the number of automated resolutions used in the last 30 days.
- Automated resolutions breakdown displays a chart tracking the number of automated resolutions used per day in the last 30 days. Use the drop-down menu to change the time span covered in the breakdown.
The dashboard displays data on confirmed automated resolutions only. See Understanding how automated resolutions are measured.