Announced on | Rollout starts |
January 28, 2025 | March 17, 2025 |
Beginning March 17, Zendesk is implementing an update to the number format displayed in all Zendesk QA dashboards.
This announcement includes the following topics:
What is changing?
Currently, users see the following format in their dashboards, regardless of the chosen language: 1,234.56 (thousands separated by commas; decimals separated by a period).
Moving forward, the default dashboard format for English will remain as mentioned above, while one of the following two additional formats will be displayed based on the chosen language setting:
- 1.234,56 (thousands separated by periods; decimals separated by a comma)
- 1 234,56 (thousands separated by spaces; decimals separated by a comma)
The table below shows the chosen language and the corresponding displayed number format.
Language | Thousand Separator | Final Number Format | Decimal Separator |
---|---|---|---|
Bulgarian | thin space - 1 000 | 1 234,56 | , |
Czech | thin space - 1 000 | 1 234,56 | , |
Danish | 1 | 1.234,56 | , |
Dutch | 1 | 1.234,56 | , |
Finnish | thin space - 1 000 | 1 234,56 | , |
French (Canada) | thin space - 1 000 | 1 234,56 | , |
French | thin space - 1 000 | 1 234,56 | , |
German | 1 | 1.234,56 | , |
Greek | 1 | 1.234,56 | , |
Hungarian | thin space - 1 000 | 1 234,56 | , |
Indonesian | 1 | 1.234,56 | , |
Italian | 1 | 1.234,56 | , |
Norwegian | thin space - 1 000 | 1 234,56 | , |
Polish | thin space - 1 000 | 1 234,56 | , |
Portuguese (Brazil) | 1 | 1.234,56 | , |
Romanian | 1 | 1.234,56 | , |
Russian | thin space - 1 000 | 1 234,56 | , |
Spanish | 1 | 1.234,56 | , |
Swedish | thin space - 1 000 | 1 234,56 | , |
Turkish | 1 | 1.234,56 | , |
Vietnamese | 1 | 1.234,56 | , |
For any other language not listed in the table, the default number format will remain the same: 1,234.56.
Why is Zendesk making this change?
This update aims to enhance the user experience by providing a more localized and familiar number format for users across different regions.
Am I affected?
Users with a language setting in Zendesk QA that matches one of the languages listed in the table above are affected.
What do I need to do?
For most users, this transition will be seamless and require no action, as it only affects how data is displayed. However, if you have developed integrations or automated processes that rely on the previous number format (for example, data exports), you’ll need to update your logic to ensure compatibility with the new formats.
If you believe this change may negatively impact you, you can manually update your user language to English to postpone the update until you are ready. Note that if you choose this option, all Zendesk QA dashboard column names will also be converted to English. If you have not yet been migrated and are still using the Klaus app for sign-in, to update your language settings see How can I change language in Zendesk QA?. If you’re accessing Zendesk QA through the product tray already, see How can I change the language in Support for my agents?.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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