Logo
Community
English (US)
languages
Deutsch Español Français 日本語 한국어 Português do Brasil
Current: English (US)
Sign in
  1. Zendesk help
  2. Support
  3. Using Support
  4. Reporting
  1. Zendesk help
  2. Support
  3. Using Support
  4. Reporting

Reporting

  • Understanding your reporting options
  • Activating Explore and configuring your access
  • Using the metrics that matter to improve customer support
  • Analyzing your ticket backlog history with Explore
  • Analyzing your Support activity with Explore
  • Using the Reporting Overview
  • Understanding first reply time
  • Using Classic reporting to monitor tickets and agents
  • Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
  • Using CSAT (Professional and Enterprise)
  • Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)
  • About Satisfaction Prediction Scores
  • Working with Satisfaction Prediction Scores
  • Viewing customer satisfaction score and ratings (Professional and Enterprise)
  • Displaying your last 100 satisfaction ratings (Professional and Enterprise)
  • Changing bad satisfaction ratings to good
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies (Professional and Enterprise)
  • SLA reporting dashboard overview (Professional and Enterprise)
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
  • Understanding your reporting options
  • Activating Explore and configuring your access
  • Using the metrics that matter to improve customer support
  • Analyzing your ticket backlog history with Explore
  • Analyzing your Support activity with Explore
  • Using the Reporting Overview
  • Understanding first reply time
  • Using Classic reporting to monitor tickets and agents
  • Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
  • Using CSAT (Professional and Enterprise)
  • Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)
  • About Satisfaction Prediction Scores
  • Working with Satisfaction Prediction Scores
  • Viewing customer satisfaction score and ratings (Professional and Enterprise)
  • Displaying your last 100 satisfaction ratings (Professional and Enterprise)
  • Changing bad satisfaction ratings to good
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies (Professional and Enterprise)
  • SLA reporting dashboard overview (Professional and Enterprise)
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
Zendesk 1019 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | System Status
Powered by Zendesk