Reporting
- Understanding your reporting options
- Activating Explore and configuring your access
- Using the metrics that matter to improve customer support
- Analyzing your Support activity with Explore
- Using the Reporting Overview
- Insights resources (Professional and Enterprise)
- Setting up Insights (Professional and Enterprise)
- Enabling Insights for yourself (Professional and Enterprise)
- Opening Insights and getting around (Professional and Enterprise)
- Overview of the Insights pre-built dashboard (Professional and Enterprise)
- Using pre-built reports in Insights (Professional and Enterprise)
- Understanding first reply time
- Zendesk Insights recipes reference (Professional and Enterprise)
- Understanding and restricting user permissions in Insights (Professional and Enterprise)
- Building custom reports in Insights (Professional and Enterprise)
- Creating dashboards in Insights (Professional and Enterprise)
- Insights agent and end-user attributes
- Building custom metrics for the Events model in Insights (Professional and Enterprise)
- Insights metrics reference (Professional and Enterprise)
- Insights object reference (Professional and Enterprise)
- Using the backlog dataset in Insights (Professional and Enterprise)
- Understanding disconnected date dimensions in Insights (Professional and Enterprise)
- Reporting on business hours in Insights (Professional and Enterprise)
- Insights date dimensions
- Using Classic reporting to monitor tickets and agents
- Insights: Difference between "Organization" and "Ticket Organization"
- Sharing reports in Insights (Professional and Enterprise)
- Printing reports in Insights
- Reporting on custom fields in Insights (Professional and Enterprise)
- Adding drill-in to your Insights reports
- Understanding your reporting options
- Activating Explore and configuring your access
- Using the metrics that matter to improve customer support
- Analyzing your Support activity with Explore
- Using the Reporting Overview
- Insights resources (Professional and Enterprise)
- Setting up Insights (Professional and Enterprise)
- Enabling Insights for yourself (Professional and Enterprise)
- Opening Insights and getting around (Professional and Enterprise)
- Overview of the Insights pre-built dashboard (Professional and Enterprise)
- Using pre-built reports in Insights (Professional and Enterprise)
- Understanding first reply time
- Zendesk Insights recipes reference (Professional and Enterprise)
- Understanding and restricting user permissions in Insights (Professional and Enterprise)
- Building custom reports in Insights (Professional and Enterprise)
- Creating dashboards in Insights (Professional and Enterprise)
- Insights agent and end-user attributes
- Building custom metrics for the Events model in Insights (Professional and Enterprise)
- Insights metrics reference (Professional and Enterprise)
- Insights object reference (Professional and Enterprise)
- Using the backlog dataset in Insights (Professional and Enterprise)
- Understanding disconnected date dimensions in Insights (Professional and Enterprise)
- Reporting on business hours in Insights (Professional and Enterprise)
- Insights date dimensions
- Using Classic reporting to monitor tickets and agents
- Insights: Difference between "Organization" and "Ticket Organization"
- Sharing reports in Insights (Professional and Enterprise)
- Printing reports in Insights
- Reporting on custom fields in Insights (Professional and Enterprise)
- Adding drill-in to your Insights reports