Reporting
- Understanding your reporting options
- Activating Explore and configuring your access
- Using the metrics that matter to improve customer support
- Analyzing your ticket backlog history with Explore
- Analyzing your Support activity with Explore
- Using the Reporting Overview
- Understanding first reply time
- Using Classic reporting to monitor tickets and agents
- Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
- Using CSAT (Professional and Enterprise)
- Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)
- About Satisfaction Prediction Scores
- Working with Satisfaction Prediction Scores
- Viewing customer satisfaction score and ratings (Professional and Enterprise)
- Displaying your last 100 satisfaction ratings (Professional and Enterprise)
- Changing bad satisfaction ratings to good
- NPS resources
- About Net Promoter Scores℠
- Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
- Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
- Troubleshooting your Net Promoter Score℠ survey
- SLA resources
- Defining and using SLA policies (Professional and Enterprise)
- SLA reporting dashboard overview (Professional and Enterprise)
- Measuring customer satisfaction with the Zendesk Benchmark
- Customizing your customer satisfaction survey
- Understanding backlog evolution
- Understanding your reporting options
- Activating Explore and configuring your access
- Using the metrics that matter to improve customer support
- Analyzing your ticket backlog history with Explore
- Analyzing your Support activity with Explore
- Using the Reporting Overview
- Understanding first reply time
- Using Classic reporting to monitor tickets and agents
- Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
- Using CSAT (Professional and Enterprise)
- Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)
- About Satisfaction Prediction Scores
- Working with Satisfaction Prediction Scores
- Viewing customer satisfaction score and ratings (Professional and Enterprise)
- Displaying your last 100 satisfaction ratings (Professional and Enterprise)
- Changing bad satisfaction ratings to good
- NPS resources
- About Net Promoter Scores℠
- Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
- Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
- Troubleshooting your Net Promoter Score℠ survey
- SLA resources
- Defining and using SLA policies (Professional and Enterprise)
- SLA reporting dashboard overview (Professional and Enterprise)
- Measuring customer satisfaction with the Zendesk Benchmark
- Customizing your customer satisfaction survey
- Understanding backlog evolution