- ★ Insights recipes reference (Professional and Enterprise)
- ★ Insights resources (Professional and Enterprise)
- ★ SLA resources
- ★ NPS resources
- Working with satisfaction reasons (Professional and Enterprise)
- Troubleshooting your Net Promoter Score℠ survey
- About Net Promoter Score℠ surveys
- Working with Satisfaction Prediction Scores
- About Satisfaction Prediction Scores
- About the Zendesk Benchmark and how to opt-in
- SLA reporting dashboard overview (Professional and Enterprise)
- Calculating first reply time
- Defining and using SLA policies (Professional and Enterprise)
- Insights: Release notes and known issues for metrics and reports
- Insights: Difference between "Organization" and "Ticket Organization"
- Understanding and restricting user permissions in Insights (Professional and Enterprise)
- Using the Backlog Dataset in Insights (Professional and Enterprise)
- Viewing customer satisfaction score and ratings (Professional and Enterprise)
- Reporting on Business Hours in Insights (Professional and Enterprise)
- Understanding disconnected date dimensions in Insights (Professional and Enterprise)
- Building custom metrics for the Events model in Insights (Professional and Enterprise)
- Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
- Creating and sending a Net Promoter Score℠ survey to measure customer loyalty (Professional Add-on and Enterprise Add-on)
- Reporting on custom fields in Insights (Professional and Enterprise)
- Sharing reports in Insights (Professional and Enterprise)
- Creating reports and dashboards in Insights (Professional and Enterprise)
- Using pre-built reports in Insights (Professional and Enterprise)
- Insights date dimensions
- Insights object reference (Professional and Enterprise)
- Enabling Insights for yourself (Professional and Enterprise)