• ★ Insights resources (Plus and Enterprise)
• Deprecation of Advanced Analytics and Migration to Insights
• Insights: Release notes and known issues for metrics and reports
• Understanding and restricting user permissions in Insights (Plus and Enterprise)
• Using the Backlog Dataset in Insights (Plus and Enterprise)
• Reporting on Business Hours in Insights (Plus and Enterprise)
• Understanding disconnected date dimensions in Insights (Plus and Enterprise)
• Building custom metrics for the Events model in Insights (Plus and Enterprise)
• Analyzing your Net Promoter Score® survey results (Plus and Enterprise)
• Sending a Net Promoter Score® survey to measure customer loyalty (Plus and Enterprise)
• Reporting on custom fields in Insights (Plus and Enterprise)
• Sharing reports in Insights (Plus and Enterprise)
• Creating custom reports and dashboards in Insights (Plus and Enterprise)
• Using pre-built reports in Insights (Plus and Enterprise)
• Insights object reference (Plus and Enterprise)
• Enabling Insights for yourself (Plus and Enterprise)
• Migrating from Advanced Analytics to Insights
• Monitoring performance with SLA service levels
• Exporting data to a CSV or XML file (Plus and Enterprise)
• Reporting on tags in Insights (Plus and Enterprise)
• About the monthly account usage email
• Opening Insights and getting around (Plus and Enterprise)
• Setting up Insights for your Zendesk (Plus and Enterprise)
• Using the Reporting Overview
• Displaying your last 100 satisfaction ratings
• Displaying satisfaction ratings totals and an overall score
• Tracking customer satisfaction ratings when managing a multiple brand Zendesk (Enterprise)
• Monitoring ticket activity and agent performance with reports
• Using customer satisfaction ratings