Measuring success

Analyzing the metrics that matter to improve customer support

What's my plan? Suite Any plan Support with Explore, any plan Using Explore, you ca...

Edited Apr 23, 2025

4 votes  ·  0 comments

4

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0

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Managing your CSAT survey, channels, and rules

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

2 votes  ·  12 comments

2

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12

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Sending a CSAT survey to your customers

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professi...

Edited Apr 30, 2025

6 votes  ·  78 comments

6

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78

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About SLA policies and how they work

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  16 comments

1

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16

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Defining SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professi...

Edited Apr 03, 2025

17 votes  ·  123 comments

17

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123

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Customizing your SLAs with advanced settings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

2 votes  ·  30 comments

2

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30

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Defining group SLA policies for internal teams

What's my plan? Suite Enterprise or Enterprise Plus Support Enterprise Quick Look: Admin C...

Edited Mar 19, 2025

1 vote  ·  31 comments

1

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31

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Defining OLA policies using internal SLAs and child ticket side conversations

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Collaborat...

Edited Feb 26, 2025

2 votes  ·  11 comments

2

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11

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Viewing and understanding SLA targets

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterpris...

Edited Mar 19, 2025

17 votes  ·  29 comments

17

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29

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Ordering SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

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2

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Managing SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

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2

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Using SLA policies

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  2 comments

1

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2

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Analyzing your Support ticket activity and agent performance

What's my plan? Suite Any plan Support Any plan Zendesk Explore features a prebuilt dashboar...

Edited Mar 19, 2025

2 votes  ·  28 comments

2

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28

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CSAT resources

Customer satisfaction ratings, or CSAT, are a way for your customers to provide feedback about their experience in Ze...

Edited Jan 15, 2025

2 votes  ·  6 comments

2

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6

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Enabling legacy CSAT (customer satisfaction) ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

4 votes  ·  81 comments

4

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81

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Analyzing your ticket backlog history with Explore

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

1 vote  ·  29 comments

1

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29

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Using the legacy Reporting Overview

Note: If your plan includes Zendesk Explore, the Overview, Leaderboard, and Satisfaction tabs are removed...

Edited Nov 03, 2023

40 votes  ·  12 comments

40

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12

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Exporting ticket, user, or organization data from your account

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professi...

Edited Apr 04, 2025

25 votes  ·  78 comments

25

Votes

78

Comments

Restricting account data exports

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

3 votes  ·  3 comments

3

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3

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Understanding ticket reply time

What's my plan? Suite Any plan Support Any plan When you use Zendesk to support customers, a...

Edited Mar 19, 2025

27 votes  ·  66 comments

27

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66

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About the CSAT (Customer Satisfaction) user experience for email and messaging

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

63 votes  ·  141 comments

63

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141

Comments

Working with satisfaction reasons

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

6 votes  ·  21 comments

6

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21

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Viewing your CSAT (Customer Satisfaction) score and ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

19 votes  ·  49 comments

19

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49

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Displaying your last 100 satisfaction ratings

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or E...

Edited Mar 19, 2025

3 votes  ·  7 comments

3

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7

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SLA resources

Service Level Agreements, or SLAs, are agreed upon measures of the average response and resolution times that your su...

Edited Jul 22, 2024

6 votes  ·  10 comments

6

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10

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Measuring customer satisfaction with the Zendesk Benchmark

What's my plan? Suite Any plan Support Any plan The Zendesk Benchmark is one of the easiest w...

Edited Mar 19, 2025

3 votes  ·  12 comments

3

Votes

12

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Customizing when your customer satisfaction (CSAT) survey is sent

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or Enter...

Edited Apr 30, 2025

28 votes  ·  110 comments

28

Votes

110

Comments