Reporting
- ★ Understanding your reporting options
- ★ Activating Zendesk Explore
- ★ Insights resources (Professional and Enterprise)
- ★ SLA resources
- ★ NPS resources
- Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
- Using the Reporting Overview
- Using CSAT (Professional and Enterprise)
- Working with satisfaction reasons (Professional and Enterprise)
- Displaying your last 100 satisfaction ratings (Professional and Enterprise)
- Troubleshooting your Net Promoter Score℠ survey
- About Net Promoter Scores℠
- Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
- Working with Satisfaction Prediction Scores
- About Satisfaction Prediction Scores
- About the Zendesk Benchmark and how to opt-in
- SLA reporting dashboard overview (Professional and Enterprise)
- Defining and using SLA policies (Professional and Enterprise)
- Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
- Understanding first reply time (Professional and Enterprise)
- Zendesk Insights recipes reference (Professional and Enterprise)
- Enabling Insights for yourself (Professional and Enterprise)
- Setting up Insights (Professional and Enterprise)
- Opening Zendesk Insights and getting around (Professional and Enterprise)
- Insights metrics reference (Professional and Enterprise)
- Insights object reference (Professional and Enterprise)
- Overview of the Insights pre-built dashboard (Professional and Enterprise)
- Using pre-built reports in Insights (Professional and Enterprise)
- Building custom reports in Insights (Professional and Enterprise)
- Creating dashboards in Insights (Professional and Enterprise)
- ★ Understanding your reporting options
- ★ Activating Zendesk Explore
- ★ Insights resources (Professional and Enterprise)
- ★ SLA resources
- ★ NPS resources
- Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
- Using the Reporting Overview
- Using CSAT (Professional and Enterprise)
- Working with satisfaction reasons (Professional and Enterprise)
- Displaying your last 100 satisfaction ratings (Professional and Enterprise)
- Troubleshooting your Net Promoter Score℠ survey
- About Net Promoter Scores℠
- Creating and sending a Net Promoter Score℠ survey to measure customer loyalty
- Working with Satisfaction Prediction Scores
- About Satisfaction Prediction Scores
- About the Zendesk Benchmark and how to opt-in
- SLA reporting dashboard overview (Professional and Enterprise)
- Defining and using SLA policies (Professional and Enterprise)
- Analyzing your Net Promoter Score℠ survey results (Professional Add-on and Enterprise Add-on)
- Understanding first reply time (Professional and Enterprise)
- Zendesk Insights recipes reference (Professional and Enterprise)
- Enabling Insights for yourself (Professional and Enterprise)
- Setting up Insights (Professional and Enterprise)
- Opening Zendesk Insights and getting around (Professional and Enterprise)
- Insights metrics reference (Professional and Enterprise)
- Insights object reference (Professional and Enterprise)
- Overview of the Insights pre-built dashboard (Professional and Enterprise)
- Using pre-built reports in Insights (Professional and Enterprise)
- Building custom reports in Insights (Professional and Enterprise)
- Creating dashboards in Insights (Professional and Enterprise)