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Measuring success
Analyzing the metrics that matter to improve customer support
Edited May 07, 2025
4 votes · 0 comments
4
Votes
0
Comments
Managing your CSAT survey, channels, and rules
Edited May 28, 2025
2 votes · 12 comments
2
Votes
12
Comments
Sending a CSAT survey to your customers
Edited May 12, 2025
6 votes · 83 comments
6
Votes
83
Comments
About SLA policies and how they work
Edited May 21, 2025
1 vote · 16 comments
1
Vote
16
Comments
Edited May 21, 2025
17 votes · 124 comments
17
Votes
124
Comments
Customizing your SLAs with advanced settings
Edited May 21, 2025
2 votes · 31 comments
2
Votes
31
Comments
Defining group SLA policies for internal teams
Edited May 21, 2025
1 vote · 31 comments
1
Vote
31
Comments
Defining OLA policies using internal SLAs and child ticket side conversations
Edited May 21, 2025
2 votes · 11 comments
2
Votes
11
Comments
Viewing and understanding SLA targets
Edited Mar 19, 2025
18 votes · 31 comments
18
Votes
31
Comments
Edited May 21, 2025
0 votes · 2 comments
0
Votes
2
Comments
Edited May 21, 2025
0 votes · 2 comments
0
Votes
2
Comments
Edited May 21, 2025
1 vote · 2 comments
1
Vote
2
Comments
Analyzing your Support ticket activity and agent performance
Edited May 07, 2025
3 votes · 28 comments
3
Votes
28
Comments
Edited Jan 15, 2025
2 votes · 6 comments
2
Votes
6
Comments
Enabling legacy CSAT (customer satisfaction) ratings
Edited Mar 19, 2025
4 votes · 81 comments
4
Votes
81
Comments
Analyzing your ticket backlog history with Explore
Edited Mar 19, 2025
1 vote · 30 comments
1
Vote
30
Comments
Using the legacy Reporting Overview
Edited Nov 03, 2023
40 votes · 12 comments
40
Votes
12
Comments
Exporting ticket, user, or organization data from your account
Edited May 21, 2025
25 votes · 78 comments
25
Votes
78
Comments
Restricting account data exports
Edited May 21, 2025
3 votes · 3 comments
3
Votes
3
Comments
Understanding ticket reply time
Edited May 07, 2025
27 votes · 67 comments
27
Votes
67
Comments
About the CSAT (Customer Satisfaction) user experience for email and messaging
Edited Jun 09, 2025
63 votes · 142 comments
63
Votes
142
Comments
Working with satisfaction reasons
Edited Mar 19, 2025
6 votes · 21 comments
6
Votes
21
Comments
Viewing your CSAT (customer satisfaction) score and ratings
Edited May 02, 2025
19 votes · 51 comments
19
Votes
51
Comments
Displaying your last 100 satisfaction ratings
Edited Mar 19, 2025
3 votes · 7 comments
3
Votes
7
Comments
Edited Jul 22, 2024
6 votes · 10 comments
6
Votes
10
Comments
Measuring customer satisfaction with the Zendesk Benchmark
Edited May 07, 2025
3 votes · 12 comments
3
Votes
12
Comments
Customizing when your customer satisfaction (CSAT) survey is sent
Edited Apr 30, 2025
28 votes · 110 comments
28
Votes
110
Comments