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  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Email
  1. Zendesk help
  2. Support
  3. Advice and troubleshooting
  4. Email

Email

Articles about email deliverability issues, settings, and common questions

  • How to turn on email in Zendesk
  • How do I test that my email setup is working?
  • Error code 550 5.7.x in Microsoft Exchange Online
  • How can I automatically set a tag on incoming tickets?
  • How do I send an email?
  • Why do some of my customers see the Zendesk logo in their email?
  • Can I send an email in my inbox and prevent the reply from creating a ticket?
  • Are all my emails created as tickets in Zendesk when I connect my Gmail address?
  • Can I send a different response to a customer based on their email address?
  • Can I change which support address sends an email reply using a trigger?
  • I am not receiving notifications of new tickets
  • Can I use an agent's email address to receive tickets?
  • Can I assign tickets sent to a certain email address to a queue or group?
  • Why did I receive spoofed emails in my account?
  • Can I stop the emails sent to agents about a new request?
  • Why are CC'ed users not receiving emails?
  • Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
  • Why are tickets solved immediately after I create them?
  • How can I stop sending an email to customers when I solve a ticket?
  • How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
  • What are the best practices to ensure email systems work within Support?
  • How can I stop notifications to customers when their ticket is received?
  • Does Zendesk allow S/MIME emails?
  • Why do I receive the error "DNS records are not set up correctly"?
  • How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
  • Why is my support address not verified?
  • What happens to emails that I receive while my account is suspended?
  • Why is "via zendesk.com" showing next to my support address in email messages?
  • Do I need a new Zendesk support email for each external address I connect?
  • Which support address are email replies sent from?
  • How to turn on email in Zendesk
  • How do I test that my email setup is working?
  • Error code 550 5.7.x in Microsoft Exchange Online
  • How can I automatically set a tag on incoming tickets?
  • How do I send an email?
  • Why do some of my customers see the Zendesk logo in their email?
  • Can I send an email in my inbox and prevent the reply from creating a ticket?
  • Are all my emails created as tickets in Zendesk when I connect my Gmail address?
  • Can I send a different response to a customer based on their email address?
  • Can I change which support address sends an email reply using a trigger?
  • I am not receiving notifications of new tickets
  • Can I use an agent's email address to receive tickets?
  • Can I assign tickets sent to a certain email address to a queue or group?
  • Why did I receive spoofed emails in my account?
  • Can I stop the emails sent to agents about a new request?
  • Why are CC'ed users not receiving emails?
  • Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
  • Why are tickets solved immediately after I create them?
  • How can I stop sending an email to customers when I solve a ticket?
  • How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
  • What are the best practices to ensure email systems work within Support?
  • How can I stop notifications to customers when their ticket is received?
  • Does Zendesk allow S/MIME emails?
  • Why do I receive the error "DNS records are not set up correctly"?
  • How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
  • Why is my support address not verified?
  • What happens to emails that I receive while my account is suspended?
  • Why is "via zendesk.com" showing next to my support address in email messages?
  • Do I need a new Zendesk support email for each external address I connect?
  • Which support address are email replies sent from?
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