Articles about email deliverability issues, settings, and common questions
- How to turn on email in Zendesk
- How do I test that my email setup is working?
- Error code 550 5.7.x in Microsoft Exchange Online
- How can I automatically set a tag on incoming tickets?
- How do I send an email?
- Why do some of my customers see the Zendesk logo in their email?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Are all my emails created as tickets in Zendesk when I connect my Gmail address?
- Can I send a different response to a customer based on their email address?
- Can I change which support address sends an email reply using a trigger?
- I am not receiving notifications of new tickets
- Can I use an agent's email address to receive tickets?
- Can I assign tickets sent to a certain email address to a queue or group?
- Why did I receive spoofed emails in my account?
- Can I stop the emails sent to agents about a new request?
- Why are CC'ed users not receiving emails?
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- Why are tickets solved immediately after I create them?
- How can I stop sending an email to customers when I solve a ticket?
- How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
- What are the best practices to ensure email systems work within Support?
- How can I stop notifications to customers when their ticket is received?
- Does Zendesk allow S/MIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why is my support address not verified?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Do I need a new Zendesk support email for each external address I connect?
- Which support address are email replies sent from?
- How to turn on email in Zendesk
- How do I test that my email setup is working?
- Error code 550 5.7.x in Microsoft Exchange Online
- How can I automatically set a tag on incoming tickets?
- How do I send an email?
- Why do some of my customers see the Zendesk logo in their email?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Are all my emails created as tickets in Zendesk when I connect my Gmail address?
- Can I send a different response to a customer based on their email address?
- Can I change which support address sends an email reply using a trigger?
- I am not receiving notifications of new tickets
- Can I use an agent's email address to receive tickets?
- Can I assign tickets sent to a certain email address to a queue or group?
- Why did I receive spoofed emails in my account?
- Can I stop the emails sent to agents about a new request?
- Why are CC'ed users not receiving emails?
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- Why are tickets solved immediately after I create them?
- How can I stop sending an email to customers when I solve a ticket?
- How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
- What are the best practices to ensure email systems work within Support?
- How can I stop notifications to customers when their ticket is received?
- Does Zendesk allow S/MIME emails?
- Why do I receive the error "DNS records are not set up correctly"?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why is my support address not verified?
- What happens to emails that I receive while my account is suspended?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Do I need a new Zendesk support email for each external address I connect?
- Which support address are email replies sent from?