How to solve issues with the email channel
Articles that help solve issues with email forwarding from an external support address to Zendesk (Gmail, Microsoft, GoDaddy), DNS, DKIMP, SPF configurations, and TXT records, error messages regarding email, agent forwarding, mailing lists, distribution lists, and email loops. Content about inbound and outbound emails, trigger notifications, replies from customers to Zendesk, replies from agents to customers, and threading issues.
- How to fix the email error messages on forwarding, SPF, DNS, and TXT records?
- What does the error "Email size cannot exceed 8192 bytes" mean?
- Error code 550 5.7.x in Microsoft Exchange Online
- I am not receiving notifications of new tickets
- How can I stop sending an email to customers when I solve a ticket?
- How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
- What are the best practices to ensure email systems work within Support?
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why is my support address not verified?
- Do I need a new Zendesk support email for each external address I connect?
- Your Zendesk Support account has sent too many notifications in the past 24 hours via Gmail
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- What does "You've reached your Google sending limit" mean?
- Why do replies to email-target notifications create a new ticket?
- Can one email create two tickets in different Zendesk accounts?
- How do I set up agent forwarding for emails?
- How to set the ticket priority based on the support email address [Video]
- Every incoming email sent to my Zendesk is suspended
- GoDaddy hosting error: All emails sent to my Zendesk are suspended
- How can I stop my emails from going into my customer's spam folder?
- How to stop an email loop
- Access denied error message when setting up email forwarding in Office 365
- Why do my agents receive an email for each new ticket?
- What does the error "This email address is already used by..." mean?
- How do I use Google Groups as a support address?
- How do I know if my DKIM records are configured correctly?
- How can I reconnect a support address through the Gmail connector in Zendesk?
- Customer emails don't show up in Zendesk
- How can I route tickets to groups based on the support address where they were received?
- How can I tell if Zendesk is sending email notifications to customers?
- How to fix the email error messages on forwarding, SPF, DNS, and TXT records?
- What does the error "Email size cannot exceed 8192 bytes" mean?
- Error code 550 5.7.x in Microsoft Exchange Online
- I am not receiving notifications of new tickets
- How can I stop sending an email to customers when I solve a ticket?
- How do I forward recovered emails that are incorrectly caught as spam back into Zendesk?
- What are the best practices to ensure email systems work within Support?
- Can I change the priority level of the email notifications sent from my ticket updates?
- Why is my support address not verified?
- Do I need a new Zendesk support email for each external address I connect?
- Your Zendesk Support account has sent too many notifications in the past 24 hours via Gmail
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my Zendesk Support address?
- What does "You've reached your Google sending limit" mean?
- Why do replies to email-target notifications create a new ticket?
- Can one email create two tickets in different Zendesk accounts?
- How do I set up agent forwarding for emails?
- How to set the ticket priority based on the support email address [Video]
- Every incoming email sent to my Zendesk is suspended
- GoDaddy hosting error: All emails sent to my Zendesk are suspended
- How can I stop my emails from going into my customer's spam folder?
- How to stop an email loop
- Access denied error message when setting up email forwarding in Office 365
- Why do my agents receive an email for each new ticket?
- What does the error "This email address is already used by..." mean?
- How do I use Google Groups as a support address?
- How do I know if my DKIM records are configured correctly?
- How can I reconnect a support address through the Gmail connector in Zendesk?
- Customer emails don't show up in Zendesk
- How can I route tickets to groups based on the support address where they were received?
- How can I tell if Zendesk is sending email notifications to customers?