最近の検索


最近の検索はありません

カスタマーの目的、センチメント、言語を自動的に検出



image avatar

Colleen Hall

Zendesk Documentation Team

編集日時:2025年4月17日


1

0

25件のコメント

La funcionalidad no está disponible en mi instancia de zendesk, ¿Que se debe hacer para que se active?

0


Hi David Falé

Thanks for the info (provided to another person) re. changing the intent values

We use CX engage for phone calls which auto generates a ticket!

Its obvious the AI cannot properly handle the intent as the ticket subject and first element is pre-populated.

Unfortunately the AI keeps defining the intent as "Request phone call with agent"

I tried amending the field value "Misc::Contact::Request phone call with agent" to "Misc::Contact::Phone log"

However, keep getting "This item is required by an installed app on your account, so it cannot be modified."

 

Any suggestions please?

Also, despite selecting all the available channels, it doesnt work on chat

2


Can you clarify what is different about detecting the language in this feature, vs people not using this? How is this different from the email-based language detection that Zendesk uses for all accounts currently? 

9


Hi Sos Abazyan!

Yes, you can change the intent field values but be careful not to subvert the meaning of the intent. Please note that the underlying intent tag will always remain with its original name.

At the moment we also do not allow you to create new intents, but this is something we are planning to support in the future.

0


Hi! Will it be possible to change the intent values to our own labels/categories in the future?

4


サインインしてコメントを残します。