Using formulas in macos

Beantwortet

Lou

• 26. Juli 2021 12:55

Community Moderator

Is it possible to use a formula in a macro? Specifically, I want to calculate days based on date fields in the ticket form.

• Cheeny Aban

  • 26. Juli 2021 20:11

  Zendesk Customer Care

  Hi Lou,

  Unfortunately, there is no native way to use a formula in Macro. To capture ticket fields data, I highly suggest that you use ticket tags and automation instead.

   

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