This article includes resources for setting up and using the Web Widget, including documentation and support tips.
Getting started
Administrator documents
- Using Web Widget to embed customer service in your website
- Configuring the components in your Web Widget
- Adding the Web Widget to your website or Help Center
- Removing the Web Widget from your website or Help Center
- Advanced customization of your Web Widget
- Configuring Zendesk Talk settings for the Web Widget
- Adding custom tags to Web Widget tickets from specific pages
- Using custom ticket fields and ticket forms with the Web Widget
- Using restricted Help Center content with the Web Widget
- About contextual help for the Web Widget
- Adding Web Widgets for multiple brands
Integrated Chat in the Web Widget documents
The Integrated Chat experience is a new Web Widget experience that adds many Chat functions to the Web Widget that used to be available only with the legacy Chat (Zopim) widget. This new experience is available on a limited basis and is automatically enabled for some, but not all accounts.
For a complete list of documentation about the Integrated Chat in the Web Widget experience, see Integrated Chat in the Web Widget resources.
- Setting up Zendesk Chat in the Web Widget (in the Chat Help Center)
- Using Web Widget to embed customer service in your website
- Configuring the components in your Web Widget
- Advanced customization of your Web Widget
- Enabling authenticated chat visitors in the Web Widget (in the Chat Help Center)
- Viewing past chat conversations in the integrated Web Widget (in the Chat Help Center)
Developer documents
- Announcing the new and improved advanced Web Widget JavaScript API
- Web Widget API developer documentation
- Web Widget API v1
- Quickstart - Web Widget JavaScript APIs
- Content Security Policy (CSP) support
- Google Tag Manager support
Recent product announcements
- Embed personalized, omnichannel support with the Web Widget integrated Chat experience
- Announcing the new and improved advanced Web Widget JavaScript API
- Web Widget Default Theme Text Color Update
- Web Widget Accessibility Improvements
- Web Widget Integrated Chat Experience EAP
- Chat conversation history in the Web Widget for authenticated visitors (in the Chat Help Center)
4 Comments
I am a contract technical writer. There is a functional and mostly complete - though seldom consulted - ProProfs knowledge base for our application. The development / operations / product teams have wisely requested a Zendesk Guide for customer self-service knowledge retrieval. They are attracted to Web Widget. They like the idea of a floating "Get help" launcher button at the lower right corner. They want the content displayed by this button to be context aware. They want it to display a list of suggested "How do I" articles when launched (that are relevant to where the user is in the app when they click it.) So I understand I need to install Web Widget. (Done.) Do some basic configuration using the toggle switches. (Done.) Then I need to dig into the API and figure out how to set up the settings of the
window.zESettingsobject. These will live inside a <script> element. I will create a unique <script> element for each page in the app. Engineering will then embed these unique <script> elements in the <head> element of each page in the app.Am I close? Do I have this right? What is the logical workflow from here?
* https://developer.zendesk.com/embeddables/docs/widget/settings
I think I may find my answers here: https://support.zendesk.com/hc/en-us/articles/219796887
Thanks for writing, David!
Glad to know that you were able to find answers there! Please let us know if you have any other questions.. Thanks!
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