Web Widget resources

This article includes resources for setting up and using the Web Widget, including documentation and support tips.

Getting started

• Providing omnichannel support using Web Widget for the Suite

Administrator documents

• Using Web Widget to embed customer service in your website
• Configuring the components in your Web Widget
• Adding the Web Widget to your website or Help Center
• Removing the Web Widget from your website or Help Center
• Advanced customization of your Web Widget
• Configuring Zendesk Talk settings for the Web Widget
• Adding custom tags to Web Widget tickets from specific pages
• Using custom ticket fields and ticket forms with the Web Widget
• Using restricted Help Center content with the Web Widget
• About contextual help for the Web Widget
• Adding Web Widgets for multiple brands

Integrated Chat in the Web Widget documents

The Integrated Chat experience is a new Web Widget experience that adds many Chat functions to the Web Widget that used to be available only with the legacy Chat (Zopim) widget. This new experience is available on a limited basis and is automatically enabled for some, but not all accounts.

For a complete list of documentation about the Integrated Chat in the Web Widget experience, see Integrated Chat in the Web Widget resources.

• Setting up Zendesk Chat in the Web Widget (in the Chat Help Center)
• Using Web Widget to embed customer service in your website
• Configuring the components in your Web Widget
• Advanced customization of your Web Widget
• Enabling authenticated chat visitors in the Web Widget (in the Chat Help Center)
• Viewing past chat conversations in the integrated Web Widget (in the Chat Help Center)

Developer documents

• Announcing the new and improved advanced Web Widget JavaScript API
• Web Widget API developer documentation
• Web Widget API v1 
• Content Security Policy (CSP) support
• Google Tag Manager support

Recent product announcements

• Embed personalized, omnichannel support with the Web Widget integrated Chat experience 
• Announcing the new and improved advanced Web Widget JavaScript API 
• Web Widget Default Theme Text Color Update
• Web Widget Accessibility Improvements
• Web Widget Integrated Chat Experience EAP
• Chat conversation history in the Web Widget for authenticated visitors (in the Chat Help Center)

Community discussions and support tips

• Full Circle: Using the Zendesk Web Widget to support your customers
• Auto-fill the Web Widget Contact Form
• Web Widget and Chat Advanced Customization