About the System Status page Follow



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    Is it possible to access this data via the API? It would be great if we could do an API call to create an internal view of the Zendesk System status

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    Jessie - Community Manager

    Hey Andrew!

    I don't actually know the answer to this, so I'm checking with our Support team to see what I can find out. :)

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    Justin Smith (Edited )

    Hey Andrew!

    While I could definitely see benefit from having the account status page more accessible from within the Zendesk account, unfortunately that data is not accessible via the public facing API at this time.  If you're looking for some sort of feature that allows the status page to be shown within the account, I'd recommend also making a post on our product feedback page for increased visibility.


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    Niclas Kårlin

    How do one subscribe to the status email? Is it only for the account owner?

    Is there an RSS available?

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    Jessie - Community Manager (Edited )

    Hi Niclas!

    You can subscribe to incident notifications right from your user profile in the agent interface, and the feature is available to all agents and admins, including light agents.

    In your user profile, just click on the Preferences tab above the list of your tickets. You'll see a slider button to turn on system status notifications. When it's green, you'll know it's enabled!


    Edited to add corrected information

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    Jessie - Community Manager

    Hey Niclas!

    I wanted to pop back in here to let you know that I provided incorrect information in my previous comment! I've edited it with the correct info and instructions on how to subscribe. Sorry about that!

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    Is the status page developed and maintained by Zendesk or is it a third party solution?

    Congratulations on either case. I really like its UI and how clear and accessible data is.


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    Nicole - Community Manager

    Hey, Arturo - 

    Thanks! That is Zendesk's own page. We try to "eat our own dog food" around here. 

    I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!


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