About the System Status page

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16 Comments

  • Andrew
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    Is it possible to access this data via the API? It would be great if we could do an API call to create an internal view of the Zendesk System status

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  • Jessie Schutz
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    Hey Andrew!

    I don't actually know the answer to this, so I'm checking with our Support team to see what I can find out. :)

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  • Justin Smith
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    Hey Andrew!

    While I could definitely see benefit from having the account status page more accessible from within the Zendesk account, unfortunately that data is not accessible via the public facing API at this time.  If you're looking for some sort of feature that allows the status page to be shown within the account, I'd recommend also making a post on our product feedback page for increased visibility.

    Thanks!

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  • Niclas Kårlin
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    How do one subscribe to the status email? Is it only for the account owner?

    Is there an RSS available?

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  • Jessie Schutz
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    Hi Niclas!

    You can subscribe to incident notifications right from your user profile in the agent interface, and the feature is available to all agents and admins, including light agents.

    In your user profile, just click on the Preferences tab above the list of your tickets. You'll see a slider button to turn on system status notifications. When it's green, you'll know it's enabled!

     

    Edited to add corrected information

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  • Jessie Schutz
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    Hey Niclas!

    I wanted to pop back in here to let you know that I provided incorrect information in my previous comment! I've edited it with the correct info and instructions on how to subscribe. Sorry about that!

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  • Arturo
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    Is the status page developed and maintained by Zendesk or is it a third party solution?

    Congratulations on either case. I really like its UI and how clear and accessible data is.

     

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  • Nicole - Community Manager
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    Hey, Arturo - 

    Thanks! That is Zendesk's own page. We try to "eat our own dog food" around here. 

    I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    We look forward to seeing you around the Community. Happy Zendesking!

     

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  • panos
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    Hi @nicole -- I also would welcome an ability to query the status of our pod through API or other service to feed into our own service page to clients.  Is this something that you are working on? Even just the Red Yellow Green status of the overall pod would be helpful. 

    Please advise and thanks!

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  • Nicole - Community Manager
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    Hey Panos -

    Apologies for the delayed response; I had to do a bit of asking around internally regarding your question.

    This kind of thing is not in the current plans for the API, however the product manager liked the idea and is going to bring it up to his team as an idea to pursue in the future.

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  • panos
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    Thanks for the follow up. That would be great. Have a great thanksgiving!

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  • Cat Obuhoff
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    I'd like a PagerDuty account to subscribe so we can get paged if there is an outage. Please advise on the easiest way to do this.

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  • Nicole - Community Manager
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    Hi Cat - 

    This may be a question for PagerDuty. Does your PD account have any kind of email affiliated with it that you could subscribe to the notifications? 

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  • B
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    Can an "All systems are good" string be posted on the status page when everything is working, similar to how Slack ("Slack is up and running") and Zoom ("All Systems Operational") post on their status page? This can be used to monitor the status page itself if any outages occur.

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  • Philippe Perreault-Gendron
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    Hi!

    If we would like to set something similar for our own users (I work in a SaS company), would this be possible with the available tools in our Enterprise subscription?

    Setting up a "Status" Help Center using a brand and then creating an article for each one of our products would be a way to do it, but would we need to update it manually or would there be a way to push the information automatically via an API? (I am not a dev, so my technical knowledge is limited).

    Thanks ahead!

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  • Louise Dissing
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    Hi Philippe,

    You can update an article through the API! :-)

    There's a lot of documentation to be found regarding the API right here: https://developer.zendesk.com/rest_api/docs/help_center/articles#update-article

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io 

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