About the System Status page Follow

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The System Status page allows Zendesk users to monitor the status of their own Zendesk subdomain(s). From the System Status page, you can view:

  • Your Zendesk’s system status
  • Real-time updates of incidents in progress
  • Historical outage details, and post-incident discussions on how Zendesk is addressing the problems behind these issues

This is a major upgrade from our previous System Status page, which shared only information on recent and historical system outages for Zendesk as a whole, making it hard for our customer to know if a certain incident affected them directly.

This article focuses on the information related to your own subdomain's status, and discusses the following topics:

To increase your understanding of service incidents, and the framework behind them, see the following:

Accessing the System Status page

All Zendesk customers - owners, administrators, and agents - can view their subdomain’s system status.

To view your system status

  1. In your web browser, go to https://status.zendesk.com. The System Status page opens:

  2. Enter your subdomain in the search box. For instance, if your Zendesk URL is mycompany.zendesk.com, enter the subdomain mycompany.
  3. Click Check. Your subdomain’s status is displayed. Future visits to the site will remember this setting, so you don’t have to enter it each time.

You can also go directly to the System Status page by appending https://status.zendesk.com with a hashtag and your subdomain (for example, status.zendesk.com/#mycompany).

Using the System Status page

The System Status page has two views:

  • Your Zendesk Subdomain, which displays information specific to your subdomain.
  • All Data Centers, which displays information about the Zendesk system-wide status, including the @ZendeskOps Twitter feed.

If you experience any problems with your subdomain that do not appear on the System Status page, use the link at the bottom of the page to create a ticket for Zendesk's Support Team.

About the different views

When you enter your subdomain, as described above, the status page initially displays Your Zendesk Subdomain view:

This view is designed to be most relevant to users, and includes the following areas of information and functionality:

  • The Subdomain search box, where you can enter a new subdomain to view, or click on the “X” in the box to remove the subdomain all together.
  • The Status summary, which displays the name of the currently-viewed subdomain, related information and controls, the subdomain’s current status, and recent incidents.

The All Data Centers view is similar to Your Zendesk Subdomain view, but displays the status of the Zendesk-wide system, as well as additional information:

  • The Subdomain search box, where you can enter a subdomain to view.
  • The Status summary, which displays the current Zendesk-wide status and recent incidents, as well as the time (using your browser’s timezone) this information was last updated.
  • The ZendeskOps Twitter feed, which displays the most recent tweets from @ZendeskOps.

Understanding the Status summary

The Status summary includes the following elements:

  • The status being displayed (a specific subdomain, or All Data Centers), and the time of the last update.
  • A drop-down menu to toggle between the All Data Centers and subdomain views.
  • The pod your subdomain is located in (subdomain status view only). For more information, see What is a Pod?
  • The Status table, which displays information on recent incidents.

The Status table allows you to interact with data related to your service incidents, and display detailed information on those incidents. Using the table, you can view the current Zendesk system status, click to view descriptions and updates on incidents in progress or historical incidents, and view past incident reports and details. You can view current status, status from earlier today, and status for the preceding six days.

The Current Status column lists all the products and services associated with your subdomain (or with all data centers). Status is indicated by a disc, indicating its current condition:

  • Green: No issues. The service is performing normally.
  • Yellow: Service degradation. There is intermittent or partial service interruption.
  • Red: Service Outage. The service is currently unavailable.

Each product or service’s sub-areas is nested beneath it. Click the chevron next to each product or service to expand and display that element’s sub-areas. For example, if you expand the Agent Interface, you’ll see line items for Ticketing, Views, SLAs, and so on, each with its own status disc:

The disc on the top-level product or service - for instance, Agent Interface or Help Center - reflects the most severe status of any sub-area for that date.

Viewing historical status conditions

The Today column, and the dated columns to the right, display a status bar for the product or service’s condition on the day indicated in the top row.

These status bars use the same color scheme (green, yellow, red) as the discs for the current day's status. The length of the bar represents the duration of the incident before resolution.

The Today column indicates the most severe status for the top-level product or service, or sub-area, for the day. It may show a different status than that in Current Status column. For instance, if the Ticketing sub-area of the Agent Interface had a service outage from 9-10 a.m. this morning, but is now resolved:

  • In the Current Status column, both the Agent Interface and Ticketing rows would display a green status disc, because both are currently performing normally.
  • In the Today column, both the Agent Interface and Ticketing rows would display a red status bar, because earlier that day, Ticketing experienced an hour-long service outage; because Ticketing is a sub-area of the Agent Interface, it too displays the red status bar.

You can also view status conditions for your subdomain and Zendesk central, back to January 1, 2016.

To view older status conditions

  1. Click Older at the bottom of the Status table. The previous week’s columns are displayed. Click Older again to continue viewing earlier status conditions.
  2. To return to an earlier week, click Newer at the bottom of the status table; refresh the page to return to the current week's status.

Viewing service incidents

You can view the details of any service incident in the Status table.

To view a service incident description

  • Click on the status disc for the incident you want to view. The incident description opens:

The incident description includes the following information:

  • Overview description of the incident.
  • Beginning and end times/dates.
  • Time and date of all updates to the incident, posted in real-time, beginning with the most recent.
  • A link to the Incident Report, if available.

If the incident has multiple updates, use the scroll bar to view earlier updates:

To close the incident description

  • Click anywhere on the page. The incident description closes.
Have more questions? Submit a request

Comments

  • 0

    Is it possible to access this data via the API? It would be great if we could do an API call to create an internal view of the Zendesk System status

  • 0

    Hey Andrew!

    I don't actually know the answer to this, so I'm checking with our Support team to see what I can find out. :)

  • 0

    Hey Andrew!

    While I could definitely see benefit from having the account status page more accessible from within the Zendesk account, unfortunately that data is not accessible via the public facing API at this time.  If you're looking for some sort of feature that allows the status page to be shown within the account, I'd recommend also making a post on our product feedback page for increased visibility.

    Thanks!

    Edited by Justin Smith

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