Allowing agents to edit and delete posts in the community (Guide Professional)

All signed-in users can add posts to community topics. Only Guide managers can edit and delete posts by default.

A Guide manager can allow agents (including light agents) to edit or delete posts in select community topics. This permission is granted at the topic level and must be set topic by topic. You must be a Guide manager to grant this permission.

For more information about overall Guide permissions, see About Guide roles and setting permissions.

To enable agents to edit or delete articles in a topic

1. Open the topic, then click Edit topic in the top menu bar.
2. In the Who can manage posts option in the section's sidebar, select Agents and managers.

   

   Managing posts means that agents can edit or delete any post in that specific community topic.

3. Click Update.