All signed-in users can add posts to community topics. Only Guide managers can edit and delete posts by default.
A Guide manager can allow agents (including light agents) to edit or delete posts in select community topics. This permission is granted at the topic level and must be set topic by topic. You must be a Guide manager to grant this permission.
For more information about overall Guide permissions, see About Guide roles and setting permissions.
To enable agents to edit or delete articles in a topic
- Open the topic, then click Edit topic in the top menu bar.
- In the Who can manage
posts option
in the section's sidebar, select Agents and managers.
Managing posts means that agents can edit or delete any post in that specific community topic.
- Click Update.
Comments
4 comments
Hi maybe you should just then explain how you can manage to edit / delete a post. I took me a few minutes to discover the small
icon
and then explain what are the edit options : what is a planned post and so on? is there a tutorial about this ?
edit : found the later : https://support.zendesk.com/hc/en-us/articles/203664406-Managing-community-posts-Guide-Professional-#topic_gzn_4hf_4k
thanks
Hey Guillame -
Glad you found the proper documentation to answer your question. Let us know if you have any additional questions! We're here to help.
Is there a way for the Help Center Manager to allow a specific segment of agents the ability to edit or delete posts in select community topics? We don't want all our agents to have this ability but we would like our product managers to be able to moderate any product feedback request topics.
Hi Candace!
Roles in the Community product aren't that granular, I'm afraid; either you're a Guide Manager and can do everything, or you're not and can do nothing.
If you're on the Enterprise plan, though, you can give Guide Manager permissions to a custom role you've created for these folks. So that would be looking into, if you're on that plan level!
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