Setting up a ticket view in Salesforce

Have more questions? Submit a request

11 Comments

  • Tyler
    Comment actions Permalink

    My Salesforce admin and I were able to successfully connect our instance to Zendesk today, but now when I go to install the ticket view package so we can see our tickets over on SFDC, it just shows three dots bouncing around like it's installing, but it's been like that for the last few hours.  Just wondering if there are any ideas about what's happening there or how to get it to finalize the installation.

    1
  • James Pink
    Comment actions Permalink

    I am also facing the issue above. I have gone ahead and manually created the lightning component (code snippit for this should be included in the documentation as a lot of people won't want to give zendesk permissions to deploy to Salesforce).

    This however is showing the error that "Authentication between Salesforce and Zendesk is not complete.". Is this being blocked because of that package install constantly running, and is there anything I can do to move forward?

    0
  • Craig
    Comment actions Permalink

    Thanks Anika Rani

    The user now has modify access to the metadata API, however the install button is still stalling in the UI... can you help please? 

    0
  • Devan - Community Manager
    Comment actions Permalink

    Hello Tyler & Christine,

    I've gone ahead and created tickets on your behalf so our Advocacy team can look into this further for you. We are aware of this potential issue and currently in the process of developing a fix for it. We appreciate your understanding as we remedy this.

    Best regards.  

    0
  • Joe
    Comment actions Permalink

    Hi,

    is this tutorial about the new or old Zendesk-Salesforce integration? With old integration i mean the integration based on the Salesforce managed package.

    "Starting January 30, 2020, the legacy Salesforce integration managed package will be deprecated and replaced by the Salesforce Integration built on Zendesk that is a Generally Available release on 18  November 2019".

    Thank you!

     

    0
  • Anika Rani
    Comment actions Permalink

    @James

    This error you are getting implies that you haven't finished the setup, most likely you have not enabled and saved the Ticket View configuration in Admin Center. The package installation won't affect this at all, your manual lightning component will work.

     

    0
  • Craig
    Comment actions Permalink

    Hi @anika, thanks for the information! Do you mean that our profile in Salesforce should have the metadata API access? Also, our installation button is stalling, so could you reset it please. Thanks. 

    0
  • Anika Rani
    Comment actions Permalink

    Craig 

    The profile of the user that was used to authenticate to the integration, needs to have modify access to the metadata API. 

    We have resolved the issue with the Install button stalling. The button will now automatically reset after 30 minutes, so please try again after reviewing your API settings. 

    0
  • Anika Rani
    Comment actions Permalink

    For anyone who is having issues with installing the Ticket View package, please ensure you have modify access to the Salesforce metadata API. This is required for the package to install.

    If your installation button is stalling, we will reset this for you via the tickets linked to each of your comments. 

    0
  • Anika Rani
    Comment actions Permalink

    @Joe

    This Help Center article refers to the new integration. Any articles relating to the old integration are now prefixed with "Legacy" in the title. Hope that helps! 

    0
  • Christine
    Comment actions Permalink

    @Tyler We have the same issue. We can't continue with the setup. We tried disconnecting the configuration and setting it up anew, but it's still happening.

    0

Please sign in to leave a comment.

Powered by Zendesk