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Creating new content for review



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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This is all lovely, but when the reviewer changes the content, the article falls out of review. This is not a robust process and will be a huge issue for us as we scale next year. Our process requires another set of eyes on everything before it's published and we expect reviewers to make small changes. Then there is no way for the original author to see it their articles are in review status or not. 

This needs to be fixed. You solved half the problem and the other half is critical to solving the entire problem.

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Nicole Saunders

Zendesk Community Manager

Thanks for sharing your feedback, Sharon! I would recommend posting it in the product feedback topic in the community, which is our official intake for feedback on our products. Product managers follow those topics and will respond there. 

Here are our guidelines on how to write an effective feedback post and a template for posting product feedback. 

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is there any sort of notification sent to the agent who submitted the article for review once the article has been published? 

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Arianne Batiles

Zendesk Customer Care

Hi Nick Tucci

I'm afraid it's not possible to set custom notifications for changes in the state of the article at this time. The only time a user receives an email notification with a link to the article is when an article is assigned to that user. You may read more on this here

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Arianne Batiles

Zendesk Customer Care

Hi Nick, 

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Do In Progress articles show up as valid link targets in the WYSIWYG editor? For example, can I create a series of new pages, link them to each other, and then publish them all at once?

Asking because in non-enterprise tiers, only published articles are available to link to.

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Mike DR

Zendesk Customer Care

Hi Jamal!

Adding links is available for the Professional plan as per this article: Inserting and editing links in articles

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Hey Mike,

I'm specifically interested in being able to link to draft articles that aren't published yet. 

Let's say I'm creating two new articles, article A and article B. They're both in progress at the moment, but neither has been published. I want to publish them at the same time when they're both ready. Each article needs to link to the other one.

When I insert a link into, say, article A, I want article B to show up in the list of articles that I can link to. I want this to happen before I've published either article.

AFAIK, this is not possible in non-enterprise tiers. What I'm asking is whether it is possible in enterprise, with these workflow features enabled. 

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