Question
Can views be refreshed automatically?
Answer
Views don't automatically refresh in Support however, you can use the options below:
- You can utilize third-party apps to automatically refresh your browser session in the Chrome store. Those apps are not supported by Zendesk.
- Another solution is to click from one view into another, which causes all the views to refresh.
- You can also use the refresh button to manually refresh views.
When your agents use Play mode, views are refreshed every five minutes to make sure new tickets at the top of the view are addressed quickly.
For more information about views, see these articles:
Tip: If you want to see this feature added to Zendesk, you can add your use case to the product feedback page on this topic. See the post: Automatic Refresh in Views.
23 comments
Kyle Madden
+1 for this request. Automatic refreshing of views should be standard feature, it's available out of the box in tools like Helpscout, Freshdesk, and Happyfox.
We're currently transiting from Helpscout to Zendesk, and our team was honestly surprised by this short coming as we moved over.
As a more robust enterprise product, I'd expect Zendesk to be as fast in updating views as other tools, and as we're currently running both concurrently, Helpscout is notably faster in receiving, sending, and updating views.
21
Marc Schilling
It's a real shame that such an essential feature is not available!
@Zendesk, if you implement this, there is almost nothing to criticize.
8
Sophie Hurst
This is also a big issue for us, we have very strict SLA's and if something gets stuck in suspended and we do not see it then it causes a big problem.
Has anyone used the Auto refresh App to overcome this?
6
Brenden Bennett
My team and I have been using the Zendesk Auto Refresh extension for Chrome for the past year, and it has worked great, but as of last night, it appears that an update from Zendesk has broken this extension as well as other Auto Refresh extensions. If updates are going to block these extensions from working, then the feature absolutely MUST be built into Zendesk with the option to either turn it off or adjust the time intervals for the seemingly few people who wouldn't want their views to refresh automatically. Bashing F5 on our keyboards or clicking into other views that have nothing to do with a particular team's day-to-day work is not an acceptable work-around.
7
Dan Howe
The auto refresh in extension in chrome has been acting erratic over the past few weeks, making it very easy for us to miss tickets that come through. Is this being addressed? @... @...?
4
Admin - Trane Support (JH)
We depend on the auto refresh chrome extension (for Views) to meet our very demanding 10 minute first-reply SLAs. It stopped working a month ago and there is no feature native to the product to replace it. My organization needs this.
4
Nicole Saunders
Hi all -
Just a reminder that the proper place to make feature requests and share product feedback is in the community. There is not currently an active feature request related to auto refresh in the feedback forum; I would encourage someone to start one there and link back here for everyone to vote on.
Here are the product feedback guidelines and info on how to write an effective feedback post.
-1
Nicole Saunders
Hi all, here's the feedback thread to add to for this issue:
Automatic Refresh in Views
2
Cliff Davis
The Auto Refresh Chrome extension has now stopped working for me as well. I can't believe Zendesk is relying on an unsupported voluntarily produced extension for critical functionality. It's time to switch to Freshdesk!
4
Kirill Akimov
We started experiencing this problem too after the Feb Zendesk update.
3
Bobby Koch
It is broken, please offer another solution!
4
Holly Jania
We've also been experiencing issues.
2
mnemosyne
Why is this not just a built in feature? Free ticketing software like Spiceworks does this at a base level. Tickets are automatically refreshed on a near-instant basis when a new one is submitted. How are we in 2022 and still asking for this level of basic functionality from a Ticketing app?
4
Jon Campbell
anyone find a new plugin that works?
2
WhatsApp Connector
Hello, is this feature expected for the roadmap?
3
Will Martin
It looks like the ZenDesk Auto Refresh extension is no longer working.
I've created a new one that can be found here: https://chrome.google.com/webstore/detail/zendesk-filter-refresher/kbnadckimgmhcchlnoddmihobfmloocp
5
Dinesh Gupalan
This works like a charm https://chrome.google.com/webstore/detail/zendesk-filter-refresher/kbnadckimgmhcchlnoddmihobfmloocp
-1
Cameron Milne
Will Martin Legend! Are you able to create a sound notification extension that lets you know a ticket has been updated? If you can.. you would be the ultimate boss!
0
Will Martin
Cameron Milne
That's not a bad idea! If you can give me more details on how that would work, I can try to add that in.
For example, would it only play a sound for tickets updated in the current filter/view you are in?
Or would it play a sound any time the ticket # displayed next to the filter/view names incremented?
2
Anna Billings
Agreed, this is essential for our workflows that we have something like this to work so that agents aren't constantly refreshing their screens to keep up with the unassigned queues.
3
Cameron Milne
Agreed, tbh, we are considering moving if this is not part of an update. It's a joke if they can't see the importance of SLAs. Using Play for a 'refresh every 5 mins', gees.. That is not a valid response.
3
Amitai Koren Lawrence
Agree.
Amazing that 3 years passed and this is still an open issue
1
Snoody McDoobles
it's actually going on almost 4 years (at least):
2