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Configuring components in Web Widget (Classic)



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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68 comments

Hi Mike DR, the article you are suggesting is regarding the Messaging Web Widget.

I am using Web Widget Classic and there is no information about this option being plan based.

Also I am sure this option was previously available on my Suite Professional Plan, as I was still testing the different functionalities of Zendesk.

Based on the article above (on Web Widget Classic) this is one of the basic configuration options, that is not plan restricted?

Please let me know if I should raise a ticket for this from my instance?

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Mike DR

Zendesk Customer Care

Hi Milena!
 
The plan you're on right now is Support Professional, the features included are different than those for Suite Professional, I just checked one of our test environment that has the Support Professional plan and it also doesn't have the option to remove the Zendesk logo.

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Hi Mike DR, could you please let me know since when is this option plan based? As mentioned it was previously available on Suite Professional.

Also it would be nice if such information is included in the article and we are informed that some functionality will no longer be available on certain plans, starting from XY.

Thank you!

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Echo what Kathrin Köhler said - I'm sure this 'used' to be available. The fact the FAQ article doesn't mention this is plan-dependent suggests it is a recent change. And if that's so, nobody was made aware of this...

Am looking into removing it with coding right now (but shouldn't have to!) will post here if successful.

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Destiny

Zendesk Customer Care

Hello Matt and Milena,
 
I appreciate you taking the time to discuss this matter. 
 
It's my understanding that the removal of the logo feature was available even before the introduction of Suite packages. This privilege is exclusively offered to those on Enterprise plans. While I can't provide the exact date, I'm confident that this aligns with our established policy. For more detailed information, you may refer to the following article: How do I remove the Zendesk logo?. Despite recent updates to the article, it indicates a publication date around 2021.
 
I apologize for any miscommunication or misunderstanding that may have arisen around this topic. Your input is valuable, and we welcome any feedback you may have so we can pass it along to our product development team.
 
Thank you once again for your input.

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The classic > web widget option is NOT available

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Gabriel Manlapig

Zendesk Customer Care

Hi Keshav,

The reason you're missing the Web Widget (Classic) is likely due to messaging being enabled. Messaging is a newer version of our older Live Chat product. To access the Web Widget (Classic), you will need to switch back to Live Chat. Would you mind trying to disable messaging by following the steps outlined in the article below:

How do I turn off messaging and go back to live chat?

I hope that helps. Thank you!

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I would like the webWidget to be minimized instead of displayed in the badge mode when I reload the page. I have customers complain that the chat keeps opening up after they minimize the badge. Any assistance with starting in the minimized icon mode would be appreciated.

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