About custom field types

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36 Comments

  • Fala Chen

    Hi Brett

    Please find the link and screen below for our form, thanks.

    https://spscountrysupport.zendesk.com/hc/en-us

    User is not able to pasting the screen under description ticket field.

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  • Dane
    Zendesk Engineering
    Hi Fala,
     
    I have tested it directly on my end and it worked without any issue. Can you have your affected users clear cache and history on their browsers? If the same issue persisted, please contact our support directly to investigate further.
     

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  • Fala Chen

    Hi Dane

    My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.

    0
  • Dane
    Zendesk Engineering
    Hi Fala,
     
    Thank you for the clarification.
     
    It seems your WYSIWG editor is currently set to false.
     
    To modify it, go to Guide > Customize designs > Configuration > Edit Code.
     

     

    Go to new_request_page.hbs, look for the {{request_form wysiwyg=false}} and change false to true.
     

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  • Fala Chen

    Hi Dane

    But i found the "image" icon only available for sign-in end user but not for "anyone".

    Is it expected behaviour?

    Thanks.

     

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  • Dane
    Zendesk Engineering
    Yes, you are correct. I have also tested it on my end. 
    0

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