Using custom ticket fields in business rules and views

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  • Lester Madden

    I share Alejandro's pain here.

    In my case, a 3rd party system populates a Zendesk form and custom fields. One of those fields is country identifier.

    What I was hoping to do is get the country identifier and set the users language so emails are sent out in the right language. I can’t do that with the current implantation.

    I can’t change the field to be a dropdown as the backend system is looking for that specific field ID

    I realise I am out of luck, but restricting text fields to just Present/Not Present seems like an oversight.  


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