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Suspending a user



Edited Nov 20, 2024


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65 comments

Hello Destiny,

How would that apply to Messaging? We are seeing that suspended users are still able to initiate conversations with agents that show up as normal tickets to the agents. Is there a way to prevent this?

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Audrey Ann Cipriano

Zendesk Customer Care

Hi Carrie Adkisson the Suspend functionality only works for emails and unfortunately, we don't support banning capability on messaging yet. 

I do see we already have this on the roadmap this year but don't have a definite timeline yet. We recommend following our Release notes and announcements so you'll be notified once this feature has been released. Thank you!

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I noticed this morning that there is now an option to choose the reason for Suspending an end user as well as on the Customers page we can see a list of Suspended users. Both great things! However, after entering an Additional Comment along with the reason, where can those Comments be viewed?

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이지훈(maclaude)

Zendesk Luminary

Hi. Danielle Hart

 

You can see the list of suspended end users and their reasons at customer > Customer List > Suspended Users ([Your Domain].zendesk.com/agent/user_filters). 

 

From this list, you can find out Suspended by and Reason. It may be inconvenient, but you can also find out Additional comment by clicking the kebab button and clicking the edit menu.

 

And it seems that the users JSON API endpoint has not been updated yet.

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Hello :) 

Is there a way to add custom reasons for suspending users? 

I can see the default 3 options and “Other” where we can add comments, but for our internal process, it would help a lot if we could add custom reasons. 

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